Reed Business Support Hiring for Customer Service Representative – Immediate start, hybrid working at Thornbury Full Time

My client based in Thornbury are recruiting for a Customer Service Representative to join their team.

The position is to start immediately and is for approx 1 year to cover maternity leave.

The hours are Mon-Fri 8am-4pm/9am-5pm, hybrid working and occasional Saturdays 8am-1pm paid at overtime.

Duties include:

• Provide customers with a variety of solutions, support and information at the time of interaction.  Topics include order chase, order place, order queries, stock issues, technical, resolve queries, deliveries, pricing and promotion.  Deliver Customer call backs to agreed timelines.  Log all calls received or made.
• Expedite urgent customer orders.
• Accurately and precisely enter/process orders, POS and credits same day, applying knowledge of products.
• Monitor and action emails on a same day basis.

Skills and Experience required:

• Previous experience of having worked in a Customer Service environment, demonstrating passion and tenacity to deliver 1st class service.
• Excellent telephone manner and communication skills – confident, calm and clear telephone skills.
• Strong problem-solving skills and able to use initiative or escalate queries effectively.
• A ‘can do’ attitude.
• Able to work under own supervision whilst being a strong team player.
• Consistently high standards, high attention to detail and good organizational skills.
• Excellent PC, data entry and administration skills.