Red Label Vacations is Looking For Ticketing Agent at Remote Full Time

JOIN OUR CREW

Position: Ticketing Agent, Air
s to: Senior Director, Air Services
Department: Ticketing
Location: Remote

The Opportunity
We are looking for a customer focused individual to join our Air Services team! Using the latest technology, the successful applicant will provide superior service by effectively managing the generation and production of passenger airline documents.

How You Will Be Spending Your Time
Generate and process documents to ensure accuracy and on time delivery
· Action all the Sabre queues, and distribute according to contract and location
· Verify all Sabre bookings and PNR’s against the contract to avoid any debit memos and potential financial loss
· Verify all files for payment and process payment accordingly
· Issue IATA tickets from Sabre system in accordance with IATA ticket regulation
· Issue applicable exchanges /or refunds and forward to BSP Department
· Ensure all Web bookings are quality controlled before issuance of tickets and any discrepancies to Air Product for corrections
· Monitor all B2C (on-line bookings) that are received in the ticketing queue

Respond and resolve ticketing inquiries for all Preferred Agencies
· Answer and service all Ticket inquiries in a timely and professional manner, ensuring all departments are advised of changes that affect their areas
· Investigate and rectify all discrepancies with the appropriate departments prior to document release
· Communicate with other departments to resolve any issues or inquiries i.e. accounting inquiries, name changes, infant tickets, schedule changes, hotel changes etc.
· Reissue all necessary documentation upon receipt of product modifications, callbacks or any changes affecting passenger travel arrangements
· Assist passengers who are in destination and require re-issuance of tickets, date changes, etc., ensuring compliance with airline contract
· Coordinate with airport staff regarding passengers with customer service issues to ensure smooth boarding
· Other duties as assigned

The Skills, Experience and Requirements You Need to be Successful
· Travel/Tourism school diploma or equivalent related travel industry experience
· 1-2 years related working experience
· Excellent knowledge of airline fares, and strong knowledge of company/supplier contracts, including previous experience in product and airfares
· Ability to work under pressure and effectively multi-task, while maintaining professional rapport with customers and co-workers
· Experience in ticketing
· Highly detail oriented and has strong customer service skills
· Superior written and verbal communication skills
· Proficiency in Microsoft Office
· GDS experience, Sabre

Working Conditions
· Shift work on a rotation basis 24/7 Monday through Sunday (mandatory)
· Hours of operation
Monday to Friday – 9:00 a.m. to 1:00 a.m. (EST)
Saturday to Sunday – 9:00 a.m. to 12:00 a.m. (EST)

Crew Advantages
· One paid day off for your birthday
· One paid day off to volunteer
· Two personal paid days off
· Five paid sick days off
· Travel perks for you and your friends and family
· Several corporate benefits and discounts provided by our partners such as auto and home insurance and gym memberships
· Comprehensive medical and dental benefits
· RRSP Employer Match
· Employee Assistance Program for you and your family members
· Career Development opportunities

Who We Are
A division of H.I.S.-Red Label Vacations Inc., TravelBrands gives agents and consumers access to the world. We are one of the largest travel companies in Canada, active in both the wholesale and retail travel industry. Our team offers a wide range of travel options – including flights, hotels, cruises, attractions, rail passes, car rentals and more. Our team has a passion for travel that is contagious, and excites and inspires each of us to reach the next level. We provide daily opportunities to show off our expertise and guide our clients on how to make vacation memories that will last a lifetime! Together, we strive to achieve best in class results on a daily basis, making us a force to be reckoned with.

Are You Ready to Make Travel Legendary
Those interested in applying for this role are invited to submit their resume and cover letter. You will be contacted if you are selected for an interview.

The Company values diversity in the workplace and is committed to employment equity. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), the company will provide accommodation, accessible formats and communication supports for the interview upon request and we will work with you to meet your accessibility needs.

Job Types: Permanent, Full-time

Expected hours: 37.5 per week

Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match

Schedule:

• 8 hour shift

Experience:

• Ticketing: 2 years (preferred)
• Sabre: 2 years (preferred)

Language:

• French (preferred)

Work Location: Remote