Red Hat Software Hiring for Project Coordinator Job at Remote Full Time

Primary job responsibilities:

• Provide billable project management to selected projects within the Consulting team
• Perform data management and analysis
• Perform monthly and quarterly revenue reconciliation
• Provide regular and ad-hoc reporting around KPIs like backlog, GAP, submitted projects, consulting hours, regional dashboards, etc.
• Review customer satisfaction reports and identify those failing to meet the required standards
• Provide project administration (inbound) and project management (outbound)
• Set up and maintain projects using the internal professional services automation (PSA) tool
• Interact with the Project Accounting team to ensure correct Oracle setup, data validation, and revenue recognition on projects
• Monitor consultants’ time cards, signed timesheets, and project-related expense reports
• Gather all relevant project documentation like milestone acceptances, and ensure it is uploaded to the appropriate repository
• Provide input for improvement and optimization of process and system efficiency; promote and train standardized processes to key teams
• Provide service sales support; review and track service opportunities
• Provide service contractual support like amendments and redemption forms
• Be familiar with all systems and tools used by Red Hat Services
• Take on additional responsibilities with customer-facing project management activities over time as Red Hat scales

Required skills:

• Familiarity with project management fundamentals; certification in Prince 2, ITIL, or PMI is a plus
• Excellent interpersonal communication, teamwork, and time management skills
• Familiarity with contractual and financial concepts and terms
• Understanding of professional services automation software
• Customer service experience
• Willingness to travel occasionally to customer sites across the U.K.
• Excellent communication skills in English

About Red Hat:

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.