Red Hat Software Hiring for Customer Success Executive Job at Remote Full Time

What you will do:

• Establish a trusted adviser relationship with customer executive leaders, sponsors, and key stakeholders so that all of Red Hat’s activities are closely aligned with customer business goals
• Clearly and concisely explain the business and technical value of Red Hat, our offerings and solutions, and how they address customer strategic priorities
• Assess key business challenges, develop high-level strategies for customer success, coordinate implementation, and inspire stakeholders to ensure successful customer outcomes
• Define and carry out a customer success and adoption strategy with your customers and serve as an advocate for their needs by serving as a voice of the customer within Red Hat
• Lead, coordinate, inspire, and focus organizational energy across Red Hat, including marketing, sales, product development, customer success, technical support, and partner teams to deliver on the customer success strategy
• Ensure that customers achieve maximum value from their investments using a programmatic, measurable approach during each phase of the customer life cycle
• Minimize subscriber churn through continuous engagement, value realization, education, coaching, and persuasion
• Collaborate with enterprise sales teams across a diverse account base on strategies for promoting adoption, account expansion, retention, and loyalty
• Recommend specific solutions to increase customer value which will improve customer sentiment, move them toward their goals, and increase Red Hat’s expansion revenue
• Partner and collaborate with the Marketing team to build customer referenceability
• Facilitate engagement across functional areas of the company, including marketing, sales, services, product management, engineering, finance, training, and technical support to handle issues impacting customer success

What you will bring:

• 7+ years of account management or customer success experience, preferably within the enterprise software industry
• Experience advocating for customers and an ability to foster and cultivate relationships with strategic customers and partners by delivering excellent subscription value
• Outstanding communication skills to lead onsite and virtual strategic business reviews, highlighting aspects of customer success with stakeholders ranging from individual contributors to executive leadership
• Experience leading large projects and promoting solutions for complex business challenges and technical issues
• Experience coordinating across functions, including executive leadership, management, sales, customer success, technical support, professional services, marketing, and engineering to meet account performance objectives and customer expectations
• Solid understanding of the open source development model and open source software solutions like cloud computing, common enterprise software applications, and DevOps
• Good understanding of enterprise technical support and professional services processes and workflows
• Experience with Salesforce.com (SFDC) and familiarity with other leading customer relationship management, customer success, case management, and analytics solutions
• Excellent time management skills and the ability to prioritize your workload
• Proficiency articulating the business value associated with Red Hat’s (or related) offerings and solutions; demonstrated ability to guide these discussions with customers

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About Red Hat: