RECODE GROUP Hiring for General Manager at Sydney, New South Wales, Australia Full Time

SALARY:

Excellent salary package + STI + LTI.

LOCATION:

Sydney South. Free parking available on-site.

ABOUT THE COMPANY:

We have been exclusively retained by a high growth private equity backed FMCG organisation who is a specialist within their industry and are recognised as the number one market leader in their field.

With a prominent brand and instant recognition, they possess significant presence across Australia. They have built one of the best reputations and brands within the market through their high-quality service offering and genuine focus on customer experience. Through this, they have created an amazing culture of collaboration and true alignment of values evident from their consistently extremely high eNPS of 70+ and average retention of staff of more than 5+ years.

Known for their premium high-quality brands, customer focused mindset and great reputation, this organisation is a prominent industry brand across the region. With double digit revenue and EBITDA growth, this organisation has doubled in size over the last 2 years and have experienced consistent year on year organic and acquisitive growth and has a strategic vision to continue this growth in the coming years. Within the next 3 years, they have plans to triple in size. Due to this strategy a brand-new role has been created for a General Manager to work as part of the executive leadership team ing directly to the Group CEO.

ABOUT THE ROLE:

ing to an entrepreneurial and highly influential Group CEO, this General Manager will own and manage the full function from managing relationships with key customers and suppliers/manufacturers to delivering sales, growth and profitability targets. You will own the development of the business strategy though to in-market execution, including P&L end-to-end and co-responsibility of the balance sheet and cash flow.

The General Manager will act as a true partner and 2IC to the CEO, board and Executive Leadership Team to provide ongoing strategic growth, leadership, strategy, transformation and operational execution.

As the General Manager, you will take full ownership for developing and executing on a strategic sales roadmap whilst championing the cultural values and heartbeat of this organisation as well as developing and mentoring the team. This is a critical role to assist in driving the business through its aggressive hyper-growth ‘expansion phase’ whilst implementing best practice processes and procedures throughout the organisation. You will act as the “confidant” and “right hand person” to the CEO and executive leadership team. Critical to the role will be developing a vision for superior service across the organisation, driving the performance of the team and taking them out of their comfort zone.

This role not only requires an excellent technical mind but also someone that can think outside of the box and not be afraid to challenge the status quo.

KEY RESPONSIBILITIES:

ing to the CEO and working in partnership with the executive leadership team and advisory board, your key responsibilities as the General Manager will include:

People Management & Culture:

• Lead, manage, inspire and nurture your team including five direct Managers (National Sales Manager, National Service Manager, Head of Technical & Analytics, Business Operations, Scheduling & Service Admin Team Lead), developing meaningful performance management and development plans.
• Drive cultural alignment across the business to bring to life the organisation’s purpose, values and culture.

Strategy:

• Own and set the 3-5 year strategic plan.
• Full responsibility for execution of organisational strategic plan from group level into customer / marketplace.
• Attend and present business and financial updates in Board meetings.

Customer Experience:

• Create strong relationships with key customers.
• Work in conjunction with the National Sales Manager and Head of Technical & Analytics to ensure you explore, specify and recommend service solutions that deliver to clients’ needs while delivering required margins.
• Engender confidence and establish credibility with clients and peers alike by developing equipment and product knowledge to a level where you can talk confidently about the products.

Business Development:

• Develop detailed sales strategy and profitable pipeline for growth.
• Work with your team to ensure solid pipeline of outbound leads/prospects each month.
• Implement and maintain pipeline management system and ing.
• Deliver large tender opportunities involving international and local stakeholders.

Operational Execution:

• Work with Power BI team and Leadership Team to develop effective ing
• Evaluate, set and uphold service standards, through the National Service Manager and the Scheduling and Service Admin Team Lead.

Supplier Management:

• Build and maintain strong relationships with suppliers/manufacturers.
• Work with the Head of Technical to manage product requests for manufacturers/suppliers.
• Work through Business Operations to ensure that all required equipment and spare parts are available where required and the system is set up correctly.

Systems & Systems Execution:

• Key driver of new system projects working with project team from delivery to execution.

Financial:

• Full ownership of business P&L down to N.EBITDA.
• Co-ownership and responsibility of Balance Sheet and Cashflow.
• Develop annual budgeted sales and NEBITDA targets.
• Lead pricing discussions and implementation for all channels.
• Provide ongoing risk and opportunity assessment of financial delivery (to NEBITDA) and proactively mitigate risk and deliver contingency plans.

SKILLS AND EXPERIENCE:

• Experience from a service and equipment background is essential.
• Strong Commercial and P&L experience (to NEBITDA) including pricing, budgeting/forecasting and delivery.
• Proven leadership of large teams, setting culture and improving engagement.
• Experience in a private equity environment preferred but not essential.
• Capable of setting longer term strategic direction through to disciplined in-market execution.
• Experience leading service teams, building & executing a strategic plan & delivering on operational SLA’s in conjunction with all stakeholders.
• Strong understanding of KPI’s needed in equipment/service businesses & how to translate into operational processes & system requirements.
• Proven C-suite experience with a track record of success in sourcing new business, growing existing business and delivering to targets.
• Proven history of consistent financial delivery (at or above budget), showing agility to course correct where required.
• Customer focused leader who understands how to deliver on exceptional customer experience.

Our client is open to candidates stepping into this style of role for the first time. You may be a high performing Finance Leader, Commercial Manager, National Operations Manager or National Sales Manager with a burning desire to step change your career into a fast growth and highly strategic executive leadership role where you can truly make a difference and own the entire function working in an organisation that is extremely successful and leading well above the industry.

Overall, you have a track record of adding value through an absolute understanding of key business drivers; the capacity to drive change; and the ability to influence performance.

This is currently a hyper growth scale up business which will in the next 2-3 years, be a relatively large business, therefore, you must display the hunger, energy and drive that you are willing to be hands-on, not afraid of a challenge whilst having the gravitas to communicate and influence an impressive Executive team and Board.

Culture fit is key, our client is a high growth private equity backed business. The General Manager needs to have immediate credibility and be able to earn the trust and confidence of the CEO, the Board and the executive leadership team. They will demonstrate proven commercial acumen and strategic thinking supported by a high level of competency in general management. You will have experience in working with, advising and/or supporting CEO/Boards/Executive Leadership team.

BENEFITS AND PERKS:

This organisation will provide the right entrepreneurial leader the opportunity to lead the organisation and be instrumental in growing the enterprise value for the group. In addition, other key benefits include:

• Outstanding opportunity to partner with a prominent Group CEO, Executive Leadership team and board and prove yourself in a highly successful fast growth organisation;
• Access to an inspirational leadership team and board who have been awarded and recognised as some of the best in the industry;
• Work for a leader who lives and breathes their purpose and values in everything they do having also been recognised in the industry for top class leadership;
• Opportunity to be part of a product and consumer category that you will love and be proud about;
• Extremely rare opportunity to be a part of a high growth journey where you will be instrumental in driving real enterprise value and shareholder wealth;
• Be part of a highly engaged, winning team with a genuine positive culture;
• Additional employee perks that incentivise and reward team performance and behaviours;
• Highly strategic and commercial role with longer term future development pathways;
• Own the function providing you with unlimited opportunity to make a difference. The destiny is truly in your hands;
• A workplace that’s strongly focused on customer experience and on the well-being and happiness of its staff.

APPLY:

If you are ready to RECODE your career, please apply clicking the link and send your resume in word format. For a confidential discussion, please reach out to Richard Skaf directly via email [email protected] or call 0422 855 868.

FOLLOW US:

Follow Recode Group on LinkedIn and visit www.recodegroup.com.au for further information and for other interesting job opportunities.