Realtorcom Hiring for Customer Success Advisor at Scottsdale, AZ Full Time

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Customer Success Advisor at http://realtor.com (View all jobs)

Scottsdale, AZ

Do you have a passion for providing exceptional customer service? Are you seeking an opportunity where you can make an impact, grow your career, and be a part of an amazing organization? Our growing business is looking for a skilled problem solver to join our team as a Customer Success Advisor. We seek an enthusiastic individual who can listen to customer issues and then offer solutions to each problem. The successful candidate for this role will have a strong command of the company’s customer service expectations and be well-trained in product knowledge that can be critical for offering in-depth and accurate customer assistance.

Job Overview

As a Customer Success Advisor, you will play a crucial role in ensuring our valued customers’ successful integration and utilization of realtor.com® products. As the initial point of contact, you will create a positive onboarding experience through inbound and outbound calls. This role involves supporting customers on their recent purchases, building rapport, and providing comprehensive product setup & onboarding support to empower them with the knowledge and tools necessary for success.

What You’ll Do

• Provide personalized onboarding sessions to ensure customers understand product features, functionalities, and benefits clearly.
• Address customer inquiries and concerns, serving as a knowledgeable and friendly resource.
• Collaborate with the sales team to support their efforts and maintain a seamless transition from the sales process to onboarding.
• Maintain accurate records of customer interactions and onboarding progress via Salesforce.
• Collaborate with cross-functional teams to enhance the overall customer experience.
• Gather customer feedback to identify improvement areas and share insights with the product and development teams.

How We Work

We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together.

What You’ll Bring

• Minimum two years of customer service experience preferred, ideally in a call center environment.
• Must be willing to work in a heavy phone-based environment.
• Must have an understanding of internet navigation and tools.
• Excellent verbal and written communication skills, with a friendly and engaging demeanor.
• Must be able to type, talk, and navigate systems simultaneously.
• Typing words per minute – minimum expectation 35-40 WPM.
• Excellent track record of attendance.
• Working knowledge and experience with Gmail, Salesforce (or other CRM platforms), G Suite, Calendly, Instant Messenger and Chrome.
• Must have a High School diploma or equivalent.
• Strong problem-solving abilities and the ability to adapt to various customer needs.
• Comfortable working Saturdays as part of shift with a day off during the week.
• Organized with attention to detail.
• Ability to work independently and collaboratively within a team.
• Familiarity with real estate industry products and technologies is a plus.

Hours

• Must be able to attend training Monday through Friday from 8 am to 4:30 pm for the first 3 weeks of employment, including three days in office per week.
• Regular working hours will consist of 40 hours between Monday and Saturday, including three days in the office per week with shifts being scheduled between 6 am and 6:15 pm.
• Closed on major holidays and Sundays.

Benefits

• Position offers $20 hourly base pay + a monthly bonus incentive of up to $500 based on performance metrics.
• Hybrid work model- 3 days in office & 2 days at home
• Health, dental, and vision insurance
• 401(k) retirement plan
• Professional development opportunities
• Dynamic and inclusive work culture

Join our team and be a key player in shaping the success of our customers with realtor.com® products!

We’d love to hear from you if you are passionate about customer success and thrive in a collaborative environment.

Apply now by submitting your resume and a cover letter detailing your experience and why you’re the ideal candidate for this role.

Do the best work of your life at Realtor.com®

Here, you’ll partner with a diverse team of experts as you use leading-edge tech to empower everyone to meet a crucial goal: finding their way home. And you’ll find your way home too. People are our foundation—the core that drives us passionately forward. At Realtor.com®, you’ll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates. In return we’ll provide you with a warm, welcoming, and inclusive culture; intellectual challenges; and the development opportunities you need to grow.

Diversity is important to us, therefore, Realtor.com® is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, Realtor.com® will provide reasonable accommodations for otherwise qualified disabled individuals.