Readymode Hiring for Technical Support Representative (Remote) at Vancouver, BC Full Time

ReadyMode is an enterprise grade, cloud-based all-in-one predictive dialer that intelligently connects call center agents with more leads in less time. Make more connections, and maximize agent productivity – all at an affordable cost. We pride ourselves on “transforming the way businesses communicate with their customers.”

At ReadyMode, we are big believers in the 3 E’s – Empathy, Empowerment, and Engagement. We live and breathe these values in everything we do, whether that relates to our clients or teammates. If you are looking to work with a fun, collaborative team that will encourage your growth, this is the place to be.

What You’ll Do

Answer support tickets through various mediums

Troubleshoot VOIP/connectivity problems

Assist with setting up and configuring new accounts

Train new users to configure and use our software application

Use internal tools to document issues and unexpected errors

Required Qualifications/Experience

Certificate/diploma in a technology field or one year of technical support experience

Strong interest in computers, software, and other technologiesExtreme customer-centric qualities

Familiarity with troubleshooting issues in various versions of Microsoft Windows

An excellent attitude

Customer Service experience

Training or teaching ability

Excellent command of both spoken and written English and great listening skills

Able to communicate efficiently and effectively

A desire to learn in a fast-paced environment

The Perks and Benefits

The tools you need to get the job done well – company computer sent to you!

Group RRSP matching

A full benefits package

An education and training grant in your second year

Recognition and rewards program

Work/life balance

Flexible Work Opportunity (Work from Home/Hybrid)