Raz Design Inc. Hiring for Customer Service Representative at North York, ON Full Time

Raz Design is a small medical device manufacturer, located in North York. In response to our growing product lines, we are in need of an individual to join our business-to-business customer service team.

Position: Customer Service Representative
Status: Full time position
Salary: Commensurate with experience
Benefits: Include Health, Dental and Life insurance, RRSP Savings Plan, Casual Dress, Free Parking

Responsibilities:

• Answer phones / emails and respond to questions / requests
• Generate quotations and sales orders in company’s order entry system
• Process sales orders and work with production team to ensure orders ship on time
• Expedite, follow up and track rush orders as required
• Input new accounts, product codes and pricing into the database
• Coordinate with the accounting team as they establish credit terms for new customers
• Enter, log and resolve customer complaints
• Issue return authorizations and provide documentation to process the returned items
• Act as a product expert and explain our products, their features and benefits, to dealers, therapists, end users and their families / attendant
• Liaise with engineering to determine the feasibility of any request for custom modifications to a component
• Work with senior management and engineering to provide off-the-shelf or custom solutions to meet special user requirements or to address specific user concerns

Qualifications:

• Have a minimum 3 years of work experience in a customer service position
• Have excellent verbal and written communication skills in English
• Have the ability to understand basic mechanical concepts
• Know how to deal with difficult or discontented customers.
• Be able to process, manage, and organize volumes of information (product codes, pricing, discounts, compatibility of components, etc.)
• Possess a high attention to detail
• Have a flexible attitude with the ability to multi-task and work under pressure
• Be competent with Microsoft Outlook, Word and Excel
• Have experience with small business accounting/order entry software (experience with QuickBooks or SAP Business One is preferred)
• Be able to work 2 late shifts a week, currently finishing at 7 pm EST
• Be able to work on some Canadian statutory holidays on a rotation basis
• Ability to fluently speak a native European language will be an asset

Job Type: Full-time

Schedule:

• Day shift
• Evenings
• Monday to Friday

Application question(s):

• In addition to English, what other language(s) can you speak fluently?

Experience:

• customer service: 2 years (required)

Work Location: One location