Ratehub Hiring for Experienced Customer Service Broker (Remote within Ontario) at Remote Full Time

WHO IS RATEHUB.CA?
We’re a company on a mission. Every single team member, from product & engineering, to sales & marketing, finance, operations and everything in between is obsessed with one thing; helping Canadian’s make better financial choices. And we’re pretty great at it, too. Via our digital application technology and our award winning in-house brokerages, we help over 1m Canadian’s per month make a positive impact on their finances. 365 days a year we deliver our users the best online mortgage experience, personalized credit card options, and cheaper auto & home insurance policies than they typically get from their existing financial adviser.
Changing how people make financial choices isn’t easy, though. We know that achieving our mission is full of challenges; challenges that can be complex and often unexpected, but that are always interesting, rewarding and fun to solve as a team. This is where you come in. We are on the hunt for the right kind of people to join us and help lead us forward to continued growth.
We’re looking for an Experienced Customer Service Broker to join our Insurance team in Ontario, (remote role with option to go into the Toronto office). Reporting to the Director of Sales, the incumbent will have an exciting opportunity to join the brand new Insurance brokerage for Ratehub – RH Insurance! The successful candidate will be motivated by working alongside a startup team, thrives in a fast paced environment, and is eager to grow with a rapidly expanding company.
YOUR RESPONSIBILITIES

• Provide quality customer service and professional expert advice to clients
• Proactively conduct renewal reviews to ensure customer retention targets are met
• Handle outbound calls to existing clients for renewal review as necessary
• Liaison with insurers, building and maintaining relationships
• Administer, support and complete policy changes within our company partner’s portals and websites
• Review policies and make recommendations as required
• Adhere to the underwriting criteria set out by our broker partners
• Coordinate and follow up on client documents
• Respond to incoming calls and service customer needs
• Give claims advice to clients, report claims, follow up on claims
• Strong Ability to multitask, prioritize, and manage time effectively

*
YOUR QUALIFICATIONS*

• RIBO licensed
• Minimum 2+ years of insurance experience
• Independent, ambitious and competitive
• Thrives in a fast-paced environment
• Positive attitude
• Looking to grow with a rapidly expanding company

*
Culture Fit*

• Fun: You bring your whole self to work and make an effort to contribute to our work place culture in a positive way
• Do the right thing: You are able to assess both customer and company needs to make good business choices
• Growth mindset: You love to learn and try new things
• Willing to Help: You care about your team members and are willing to help out outside your realm of expertise.
• Impact Oriented: You are motivated by results and track to completion

Job Perks

• Competitive salary: We know it’s expensive to live/work in Toronto
• Flexible hours: Enjoy a couple more hours of sleep in the morning, if you want
• Benefits: Health is wealth
• Casual dress code: If it’s good enough for you, it’s good enough for us
• Team socials: karaoke is our jam

Ratehub welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

EdJDsz88fL

Job Type: Full-time