Randstad USA Hiring for IT Technical Support Specialist at Wilmington, CA Full Time

We have an IT Technical Support Specialist opportunity in Wilmington, CA with a Fortune 500 company. This role is contract to hire and will require you to be onsite.

We are looking for candidates that have experience supporting an enterprise size environment and could be considered a jack of all trades on the IT infrastructure support side. You will be supporting the end users at the refinery.

• High school diploma or GED required.
• 5+ years of experience in the following area(s):
  • Microsoft products, to include Windows OS and Office suites, desktop hardware, and customer service required.
• Ability to successfully complete the TWIC (Transportation Worker Identification Card) process required. You will receive this upon hire.

Preferred Requirements:

• Bachelor’s degree (or higher) or foreign equivalent degree – Computer Science, Engineering, Information Technology or related field preferred.

 
location: Wilmington, California
job type: Contract
salary: $35 – 45 per hour
work hours: 8am to 4pm
education: Bachelors
 
responsibilities:

• Primary focus is to provide on-site support of computing equipment and software, including complex needs and analysis, configuration, installation, moves, and changes for supported locations. This includes the use of company’s system to track support activities.
• Participates in information system infrastructure design and implementation projects as an individual contributor.
• Performs research and repair activity, including vendor coordination, necessary to ensure computer services for supported locations.
• Tests applications and equipment with minimal supervision.
• Formulates and defines system scope and objectives through research and fact-finding to develop or modify moderately complex information systems.
• Manages spare equipment inventory and related documentation.
• Performs server room maintenance and management as needed.
• Provides support of computing equipment and software, to include moderately complex needs analysis, configuration, installation, moves, and changes for supported locations during and after hours.
• Works on moderately complex tasks for the design, development, maintenance and upgrade of information system infrastructure involving hardware, software, and system applications. This includes, but is not limited to: trouble-shooting, problem-solving, issue resolution, user interaction, training, defining systems scope, gathering requirements, documenting design specifications, research and fact-finding, configuration, testing, reporting, cutover, IT and business user coordination.
• Develops effective work relationships within departmental and functional lines at various job levels with business users, IT departments and business partners.
• Learns or demonstrates an in-depth understanding of more than one information system infrastructure discipline/component and associated application/hardware integration.
• Helps coordinate the adoption of new procedures resulting from software and hardware changes, including the development of system specifications, documentation, training, and communication plans.
• Responsible for coordinating and facilitating site IT activities.
• Performs analysis on and recommends quality complex solutions to information system infrastructure technology disciplines/components.
• Understands and applies the various IT methodologies which include project management, development, service management and system architecture.
• May be required to work off-hours and on weekends for projects and/or support.
• Ability to lift from 10 lbs up to 40 lbs.

 
qualifications:

• Experience level: Experienced
• Minimum 5 years of experience
• Education: Bachelors

 
skills:

• Desktop Support
• Computer
• Windows Operating System
• Cisco
• Troubleshooting
• Documentation
• Fiber

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We will conside