Randstad USA Hiring for IT Support Lead Waterbury at Waterbury, CT Full Time

Primary skills: The MUST HAVES are 1. 5+ years of Infrastructure Support 2. 5+ years windows server administration 3. level III end user support (they have a service desk that handles level I and II of end user support) They also have another team that handles level III azure support. 4. O365 support 5. Experience managing their own projects.

Responsible for the IT Infrastructure and IT Service management for all North America and

LATAM sites with primary support for the South Plainfield NJ site , including deployment,

support, and ongoing administration of servers, workstations, network infrastructure,

communications, security, and system services. Interface directly with the departmental

managers to define and articulate IT requirements for each functional area including systems

integration, workflow processes and business solutions. This position has significant impact in

all areas of the business units ensuring that mission critical production services and applications

are provided in a timely and efficient manner.

Daily activities will be driven primarily by supporting securing, and monitoring the network

infrastructure, supporting IT requests and IT projects, including the collaboration in the global

prioritization of projects, departmental budget development, vendor management, management

of IT policies and procedures, technical assessments of solutions and new technologies,

managing the implementation of multiple projects ensuring timely and on budget delivery. This

position requires hands-on management to support critical servers and services in a 24×7

environment as well as end user applications and hardware support. Provide support for remote

users and other sites with necessary remote site visits.

Systems, services, and infrastructure includes but is not limited to Microsoft Windows servers

and workstations (PC/IOS Systems), voice and data networks, security access system, server

room environment and various software applications for ensuring service availability, security,

and performance. These systems provide computing services and network infrastructure to

manufacturing, engineering, front end, customer support, and sales teams in a 24/7 global

working environment, including all US, LATAM and Canada. The IT Support Lead will be

working closely with other I.T peers not only in North America but also worldwide, ensuring that

his work contributes in building and supporting worldwide standard systems and solutions, all

under the ITIL framework and IT Service management.

REQUIRED EDUCATION AND EXPERIENCE:

? Education: Degree or equivalent or relevant current IT Certifications

? Related Experience (Min.): 5+ years servers/desktop/network support work experience

required

? Language: fluent in Portuguese and English is essential

? Windows desktop and server administration experience required.

? Productivity Tool experience – Microsoft Office

? Active Directory and networking experience required.

? Microsoft Office 0365 services (email/Sharepoint etc) experience required

? User Support of Teams based PBX systems, VOIP preferred and Cellular services and

devices.

? Service Now or other ITIL compliant application experience

PREFERRED SKILLS & EXPERIENCE:

? ITIL Foundation or higher certification required

? 5+ years with Windows Server administration

? 5+ years with Windows Workstation administration. Windows OS, Office applications,

etc.

? verbal, written, and analytical skills and the ability to communicate and interact

with all, also senior members of the organization

? understanding of Windows Server, AD, File Services, DNS, DHCP, WSUS, GPO.

? understanding standard networking protocols, Routing, TCP/IP, VLAN, NAT,

VPN

? understanding and capability to support IT Information Security standards

? Experience with web and application servers and services. ( FTP, SharePoint)

? Knowledge of Network topologies, troubleshooting, performance tuning

? Shell scripting and automation

? Multi-tasking ability

? Experience with fire alarm , security, and access panels and systems is an advantage.

? Project Management Skillset

JOB RESPONSIBILITIES:

– Installation, configuration and administration of Windows servers, desktops, and

laptops, including hardware,