Randstad USA Hiring for Customer Service Representative at Scottsdale, AZ Full Time

Customer Service Representative – Financial Processing Associate

$20/hour

Onsite for training – Scottsdale, AZ – 100% remote after training

Temp to hire potential

Training:

100% attendance is required during training period of 3-6 weeks

Schedule during training – 8:30-5:00 Monday-Friday

5 Day Work Week Monday-Friday: 9:30am- 6pm

Processes client transaction requests and reviews transactions for accuracy, completeness, and adherence to all internal and external regulations. (Ex: checks, withdrawals, changes to accounts)

Partners with Vanguard Associates in working through complex processing issues to ensure timely completion.

Develops a working knowledge of Vanguard’s processing systems, group policies and procedures.

Communicates with Vanguard clients through outbound calls and written correspondence to clarify incomplete or invalid paperwork.

Understands and complies with the Securities and Exchange Commission (SEC) guidelines, and Vanguard’s internal policies regarding client contact.

Maintains department standards for quality and productivity.

Works collaboratively with peers and management in a strong team environment.

Meets with Manager to discuss performance, business trends and issues impacting the Processing team.

Participates in special projects and performs other duties as assigned.

Qualifications

• Undergraduate degree or related experience
• Business related education and/or experience
• Strong client focus and ability to develop relationships with internal and external clients.
• Comfortable working in high volume situations with time constraints.
• Strong problem resolution and time management skills.
• Working knowledge of Microsoft Office and PCs.

Other Details:

Typical work week is 37.50 hours, however, during peak tax season (December to April) the work week is 40 hours. Overtime is sometimes offered by the department.