Randstad US Hiring for Level 2 Technical Support at Alsip, IL Full Time

We are hiring for a Level II IT Shop Floor Support Technician for a client of ours located in Alsip, IL. This is an immediate need and very urgent position. Ideal candidates will have at least 5+ years of Level II Support Experience and some experience working in a Manufacturing/Shop Floor environment. You will be responsible for supporting all levels of end-users, including those working on the Shop Floor in a 24/7 environment.

Responsibilities:

• Provide Level II Support to on-site end users
• Document, Troubleshoot and Resolve Level II IT incidents
• Support team in troubleshooting and maintenance of Windows 10, Windows Server, Network (LAN/WAN), Monitoring Switches, Printers (Zebra), RF Scanners (RF Guns) and Backing up environment
• Troubleshoot and support SAP System used for tracking of all Manufactured Products
• Install, configure, and support end user devices (Laptops, Desktops, Workstations, and mobile devices)
• Handle deployment of standard software (Windows 10, MS Office, Lotus Notes, VPN Software, Antivirus, Engineering and other Client Side Software)
• Support on-site Computer Room Racks, Cabling, and Data Room maintenance
• Provide basic training to new IT users, on IT process and systems usage
• Participate in patching and imaging of software on new and current devices

Qualifications:

– Bachelor’s Degree in Computer Science, Engineering or related fields.

– Minimum of 5 years of IT Support experience troubleshooting and resolving Level II tickets.

– Demonstrated experience in Windows XP, 7-10, SQL Databases, Active Directory, GPO, Windows Server, LAN/WAN, Exchange, MS Office, Office 365, Symantec Antivirus, Bomgar, Skype/Team Conferencing, HP Hardware (Desktop, Laptop, Printer)

– Experience Installing, configuring, Upgrading, Imaging, Patching, Migrating and Deploying IT Software/Hardware.

– Ability to work under minimal supervision.

– Experience Troubleshooting Printers, Laptops, Workstations, and Mobile Devices.

– Experience documenting and resolving IT incidents.

– Experience utilizing Ticketing Systems

Must Have Skills:

• Level II IT Support
• Windows 10
• MS Office Suite
• Office 365,
• SCCM
• Network Troubleshooting
• Manufacturing/Shop Floor Environment experience
• Experience with SQL databases

Plus Skills:

• RFID Tagging and Reading
• RF Gun Troubleshooting
• RF Scanner Gun/Label Scanner Troubleshooting
• Support PBX and Phone systems.
• Experience with Zebra Printers and RF Scanners

 
location: Alsip, Illinois
job type: Permanent
salary: $80,000 – 90,000 per year
work hours: 8am to 4pm
education: Bachelors
 
responsibilities:

We are hiring for a Level II IT Shop Floor Support Technician for a client of ours located in Alsip, IL. This is an immediate need and very urgent position. Ideal candidates will have at least 5+ years of Level II Support Experience and some experience working in a Manufacturing/Shop Floor environment. You will be responsible for supporting all levels of end-users, including those working on the Shop Floor in a 24/7 environment.

Responsibilities:

• Provide Level II Support to on-site end users
• Document, Troubleshoot and Resolve Level II IT incidents
• Support team in troubleshooting and maintenance of Windows 10, Windows Server, Network (LAN/WAN), Monitoring Switches, Printers (Zebra), RF Scanners (RF Guns) and Backing up environment
• Troubleshoot and support SAP System used for tracking of all Manufactured Products
• Install, configure, and support end user devices (Laptops, Desktops, Workstations, and mobile devices)
• Handle deployment of standard software (Windows 10, MS Office, Lotus Notes, VPN Software, Antivirus, Engineering and other Client Side Software)
• Support on-site Computer Room Racks, Cabling, and Data Room maintenance
• Provide basic training to new IT users, on IT process and systems usage
• Participate in patching and imaging of software on new and current devices

Qualifications:

– Bachelor’s Degree in Computer Science, Engineering or related fields.

– Minimum of 5 years of IT Support experience troubleshooting and resolving Level II tickets.

– Demonstrated experience in Windows XP, 7-10, SQL Databases, Active Directory, GPO, Windows Server, LAN/WAN, Exchange, MS Office, Office 365, Symantec Antivirus, Bomgar, Skype/Team C