Randstad Hiring for Travel and customer service agent – Remote – Ottawa at Ottawa, ON Full Time

Do you have your TICO license?
Have you recently reprioritized your new challenge, and would you like to have a position that is 100% telecommuting, permanently? Have you always had a passion for travel? Do you excel in customer service and love helping people?

We have the right position for you with a reputable company in the travel and tourism industry,

Salary : 50K to 54K depending on experience
Schedule: Be available from 9am to 10pm, including weekends
Work from home 100% (anywhere in Quebec and Ontario)
All equipment provided

***Must have a valid TICO certification***

Advantages
Benefits for this 100% telecommuting position include:

• Salary between 50K to 54K depending on experience
• Equipment completely provided by the company
• Great opportunity for advancement within the team
• Continuous development and training
• Company where diversity is emphasized
• Full medical and dental benefits
• Full time schedule with varied shifts between 40 hours/week (8 hour shifts + 1 hour lunch/ 9 hour day)

lunch hour/ 9 hours per day)

Responsibilities

• Provide travel counselling support and make outbound calls as may be required.
• Offer the best travel experience to our clients by offering alternatives to their travel plans
• Collaborate with, and learn from, our experienced team of travel consultants to deliver an

exceptional service experience
 Follow scripts, policies, and procedures to best service the customer

• Contribute to business objectives and service levels through efficient customer interaction
• Thoroughly and efficiently gather customer information, educate the customer where applicable to

limit future contacts

• Handle any complaints and deal with them in a calm and professional manner while suggesting

alternative solutions

• Build and maintain rapport with customers

Qualifications

• Minimum of 2 years working in the travel and tourism industry.
• Experience in a call center is an asset
• Mastery of AMADEUS
• Native knowledge of SABRE
• Must have a valid TICO certification
• MS Word, MS Excel, and MS Outlook
• Fluency in French and English

Summary
Do you have experience in the travel and tourism industry? You have experience in a call center and you think this position is for you?

Send us your application directly by email to: [email protected] with the subject line ”travel agent” or apply directly online.

We look forward to meeting you

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.