Ramada Northern Grand Hotel & Conference Centre is Looking For Front Desk Agent at Fort St. John, BC Full Time

Our Front Desk team plays a key role in guest experience from the arrival process, guest interactions and optimizing guest satisfaction. The right candidate is passionate about HOSPITALITY and working as a team in every sense. This position is fulltime and includes days, evenings, nights, weekends and holidays.

Responsibilities and Essential Duties:

Responsibilities may include, but are not limited to the following areas:

• To handle all the phone calls and answer them in a polite and pleasant tone and to route them to the appropriate personnel.
• To welcome and greet all incoming guests and provide them information regarding the services of hotel.
• To maintain records of the guests by registering them and assigning rooms as per their requirement.
• To update these records and communication regarding guests and hotel as they pertain to the job.
• To seek information as to how the customer is planning to make his/her payment, accurately.
• To handle the inquires and make reservations as per the instructions given by the customers
• The front office attendant may also be responsible for various other duties like receiving the mails, prioritizing them, and responding to the inquiries made by the customers through mails.
• He/she is responsible for handling the customers’ complaints and solving them promptly so that the incoming guests are satisfied and remain content.
• He/she interacts with the guests to verify and check whether all the services are being delivered in a proper manner.
• He/she is responsible for collecting the payments and posting additional charges that are incurred on special room services, food, beverages, and adding them to the guest’s ledger.
• He/she instructs the house keeping staff regarding the time when the rooms will be vacated and makes sure that they are cleaned and maintained properly.
• He/she may even arrange some spot tours and make relevant reservations if there is a request from the guests.
• He/she ensures that all the valuable assets of the guests are deposited, protected and secured safely.
• He/she keeps records of all the business transactions, supervises the other staff members whenever there is a requirement and maintains professional and healthy relationship, especially with the potential clients.

Guest Service & Community Culture

• Promotes and encourages inter-departmental cooperation and communication to ensure overall guest satisfaction.
• Meets and exceeds the expectations of the associates by utilizing skills in order to maximize associate productivity
• Listens and responds to guests’ requests or concerns and taking action until completion.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
• Performs any other duties as required or deemed necessary to provide superior service and teamwork
• Maintains a favorable working relationship with all other associates to foster and promote a cooperative and harmonious working environment across departments.

Job Specifications and Skills:

Education: High School diploma is required. Post-Secondary education and/or previous hospitality training considered an asset.

Experience : 1-2 years experience in hospitality industry is considered an asset. Experience in PMS, POS and switchboard is an asset.

Interpersonal Skills : Focuses on solving conflict, Maintains confidentiality; Actively listens to others without interrupting or distractions; Maintains a positive attitude even in negative situations; Remains open to others’ ideas and tries new things. Versatile, able to work under pressure or stressful situations.

Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed. Able to work in a diverse work environment.

Language and Communication Skills: Ability to read, write, and comprehend simple instructions, short correspondence, and memos. Ability to present information in one-on-one and small group situations. Ability to respond to common inquires or complaints from suppliers. Strong computer and telephone abilities.

Community Minded: Knows the community in which they work; able to give clear concise directions, follows and participates in local events, holidays and functions

Job Type: Full-time

Salary: based on experience

Schedule:

• Day shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Weekend availability

Job Types: Part-time, Permanent
Part-time hours: 40 per week

Salary: $17.00-$19.00 per hour

Benefits:

• Dental care
• Discounted or free food
• Extended health care
• On-site gym
• On-site parking
• Vision care

Schedule:

• Evening shift
• Every Weekend
• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

• Fort St. John, BC V1J 1Y5: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 2 years (required)

Language:

• English (required)

Work Location: In person

Application deadline: 2023-09-07
Expected start date: 2023-09-18