Ramada by Wyndham Vancouver Downtown Hiring for Front Desk Agent / Guest Services Agent at Vancouver, BC Full Time

Front Desk / Guest Services Representative positions are available at the Ramada by Wyndham Vancouver Downtown. An exciting hotel located in the heart of Vancouver’s entertainment district. The Guest Services Representative must have a friendly and welcoming attitude.

While standard duties include guest check-in and check-out, in this position you will also be responsible for ensuring 100% satisfaction from the moment guests arrive at the hotel until they check out, take and check room reservations, and have constant guest relations.

The successful candidate will have a friendly personality and a “can do” attitude. A minimum of one year of previous hotel experience is preferred but not required. The candidate must possess excellent guest service and communication skills, both verbal and written. This position is perfect for someone who has a passion for guest service, problem resolution and enjoys working in a fast-paced environment.

Abilities required:

• Knowledge of Micros Opera property management system
• Prior Hotel Front Desk experience is an asset
• Excellent knowledge of the city, restaurants, shopping and attractions
• Able to communicate with guests in a pleasing manner in a variety of situations
• Computer literate in Microsoft Office and Windows applications
• Ability to work well under pressure in a fast-paced environment

The candidate must be flexible to work weekdays, weekends along with both 7:00 am to 3:30 pm and 3:00 pm to 11:30 pm shifts.

Must be a people person, but most of all, you must be able to work well in a team environment.

The ability to speak additional languages is an advantage.

We kindly ask you do not apply if you do not meet these requirements.

• Not a temporary position; looking for long term
• Please make sure you qualify for the position before applying
• Please email resume. No phone calls!

Job Types: Full-time, Part-time, Permanent

Salary: $19.00-$20.00 per hour

Benefits:

• Dental care
• Extended health care
• Paid time off

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday

Supplemental pay types:

• Overtime pay
• Tips

Experience:

• customer service: 1 year (preferred)
• Opera Property Management System: 1 year (preferred)

Work Location: One location