Raj Techniques Inc. Hiring for Support Engineer/ IT Help Desk at Brooklyn, NY Full Time

Only Locate candidates (New York)
OBHS Hospital – Raj Technologies Inc. (RTI)

Requirements for IT Support Engineers / IT Help Desk Support

Interface Medical Center for Email migration project, all 3 hospitals for Main Migration project,

Job Duration:   3+ months project possibility of extension

Onsite:Yes, Brooklyn, NY ,USA 

Brookdale Hosp. Medical Ctr.       Interfaith Medical Center          Kingsbrook Jewish Medical Ctr.

1 Brookdale Plaza                             1545 Atlantic Ave.                           585 Schenectady Ave.

Brooklyn, NY  11212                         Brooklyn, NY  11213                    Brooklyn, NY 11203

Scope of Services:

RTI, along with its subcontractor Network Solutions & Technology (NST), has been contracted by One Brooklyn Health System (OBHS) to migrate the existing email / calendaring systems in place at the 3 hospitals above, to a single and unified cloud-based email system; and from 3 separate domains to one single Active Directory domain. 

The Support Engineers/ IT Help Desk Support required will work under the supervision of the NST Project Manager, and perform the work to physically migrate OBHS hospital user devices (laptops / workstations) from existing hospital domains to a newly created OBHS AD domain, and to also migrate hospital users from their existing email systems to a new, cloud-based Outlook solution to accomplish the objective of unifying all 3 hospitals under one, OBHS branded email environment that supports OBHS’ new strategy.  It is anticipated that each Support Engineer/ IT Help Desk Support will be working off of a documented process.

Qualifications:

• 3 plus years of experience as an IT Helpdesk analyst.
• Experience with Microsoft M365 standard desktop and cloud applications (features, installation and configuration).
• Experience with Active Directory, Azure AD, and Windows Group Policy.
• Experience troubleshooting standard Helpdesk issues.
• Strong knowledge of computer hardware and troubleshooting in a Microsoft Windows environment.
• Experience in Microsoft cloud-based email and domain migrations.
• Experience with MFA for O365.
• Experience with standard desktop applications such as browsers and plugins.
• Assist during post-project support phase by responding to requests for technical assistance in person, via phone or electronically.
• Desktop and Mobile platform troubleshooting.
• Excellent written and verbal communication skills.
• (Experience working for a Managed Services Provider (MSP) a plus.)
• (Experience in a hospital environment a plus.)