Raintree Systems Hiring for Product Manager – Patient Engagement and Front Office (Healthcare) at United States Full Time

Remote U.S. (designated states)

This position is fully remote and may be performed from one of the following U.S. states: AL, AZ, CT, FL, GA, IN, KS, MA, MI, MS, NC, NV, OR, PA, SC, TN, TX. (Candidates outside of these states will not be considered)

The Product Manager of Patient Engagement and Front Office is responsible for identifying, defining and managing which Products and Services we deliver to the market – how, when, and at what price and cost. They have a commercial responsibility to ensure the right products are provided to an identified market need, the products are delivered as planned and that they create value to the organization. The domain of responsibility will be Patient Engagement and Front Office.

Duties and Responsibilities

• Develop and maintain roadmap to ensure it aligns with overall strategy, market imperatives and growth opportunities
• Provides vision and general direction of the product
• Create business plans to drive new products
• Identify and document a clear competitive landscape and understand and communicate our position
• Define product positioning in relation to market, TAM/SAM/SOM, competitors, win/loss analysis, and identified personas
• Create a Market Strategy based on research and understanding of the market, parallel opportunities, competitors, related vendors and partners
• Coordinate and manage internal User Groups to ensure delivery of Products create customer value, support company growth targets, whilst delivering internal requirements of time, effort, and cost in supporting, delivering, and maintenance
• Manage the entire product line life cycle from sunsetting legacy products to prototyping and testing new features/products and ideas
• Collate external customer, prospect, and market data and communications and analyze market trends and activities
• Create Product Plans and Roadmaps, and ensure these are communicated, tracked, and managed at all steps, with adjustments made as necessary to ensure delivery of value
• Accountable for the product success through KPIs
• Work with PO to sign off Epic reviews as needed
• Work with the PO and Development Lead(s) to ensure resourcing is in place to achieve roadmap, ROI, and CSAT targets
• Define and keep an Ideal Customer Profile updated
• Assist the Product Owners in delivering a detailed and prioritized Product Backlog including User Stories and Acceptance Criteria for the products and internal systems, which aligns with Product Strategy and Market Requirements
• Review existing design for gaps in service, functionality and cost, and develop an improvement plan for each of the products
• Interface with development regarding suggestions for new product features and enhancements
• Assess Build/Buy/Partner opportunities
• Identify and understand internal needs for any product initiatives
• Coordinate product initiatives with other functional areas to ensure ease of support and adoption throughout the organization
• Identify, create and maintain a pricing strategy and process for the features and initiatives

Position Proficiencies and Requirements

• Bachelor’s degree from an accredited college or university
• Three or more years of experience in enterprise software focused on market stratification, business planning, and product commercialization.
• Healthcare experience preferred
• Demonstrated ability to establish priorities and achieve results through a cross functional team
• Experience driving brand new service offerings in a technology environment highly desired

Competencies to Drive Success

• Leadership: Provide focus and motivational support to achieve excellence in client satisfaction; Foster teamwork and cooperation for team unity; Manage individual and team’s performance
• Communication: Effective and concise written communication target to specific audiences; Strong verbal communication and listening skills to assure understanding and consultation across multiple stakeholders.
• Analytical Thinking: Approaches problems logically; Provides meaningful analyses through verbal and written presentations
• Organizational Skills and Concern for Order: Keeps accurate records; Provides meaningful data for review
• Initiative: Engaged and proactive; Takes appropriate action with minimal oversight
• Agility and Time Management: Able to respond to changing priorities, demands, procedures and technology; Excellent organizational and time management skills to meet client needs

Our Core Values

We put our Clients First – We are Open and Honest – We are Disciplined, Yet Flexible

We love to Solve Problems – We are Committed to Greatness – We are One Passionate Family

About Us

Work with a World-Class Healthcare Team. Raintree Systems is the leading provider of both efficiency tools and engagement features that are built to manage ALL aspects of the healthcare industry. By way of high-level automation, intuitive analytics and simplified ing, our platform eases practice staff’s workload and optimizes business operations.

Our team of Rainees is built on expertise in their respective areas with a core understanding of teamwork and collaboration. Plus, our Rainees have an enthusiasm for excellence, growth, and continuous improvement in our process and the ways in which we support our valued clients.

If you align with our company values and seek to join a team of friendly and passionate people who are dedicated to excellence, Raintree may be the perfect fit for you!

Our Perks

• Remote Work/Work From Home
• Paid Time Off/11 Paid Holidays/Year-End Holiday Break
• Health, Dental, Vision, HSA/FSA
• 401K with Company Match
• Disability & Life Insurance
• Employee Assistance Program
• Paid Parental Leave

Raintree Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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