Railbookers Group Hiring for Training Coordinator Job at Remote Full Time

Job title Training Coordinator

Reports to Director of Human Capital & Diversity

Job Overview

The Training Coordinator is supporting the overall Training team and Training Manager. They are responsible for the support of training programs for both new and existing employees. As the Training Coordinator, you will be tasked with providing feedback, support, and educating employees throughout the organization on job-specific trainings, software releases and updates, standard operating procedures, and process improvements in a virtual environment. You will also be responsible for supporting employees on company-related policies, setting up in-job training for workers on ways to increase their efficiency and effectiveness while assisting employees through a wide range of trainings.

Responsibilities and duties:

• Create training schedules for all company departments, track and create reports on outcomes of all training and maintain training records for the company.
• Train new hires on company policies and procedures and use the best training methods for a specific purpose or audience.
• Gather and evaluate information from employees and management on previous training to identify weaknesses and areas that need additional training.
• Support Trainers with all new hire and current employee assessments and on-boarding practices.
• Facilitate assessments of all new agents prior to their 30-60-90-120 review periods to develop professional goals for managers to evaluate their staff.

• Support annual company-wide Call Center Cross Training.

• Attend seminars and meetings to learn new training methods and techniques and use the knowledge to prepare and coordinate future training sessions.
• Recruit and train new Trainers, delegate training tasks to the new Trainers and evaluate performance.
• Market company training opportunities to employees and provide information on benefits to encourage participation.
• Inform employees on scheduled training and track their progress.
• Recommend training materials and methods, order and maintain in-house training equipment and facilities and manage the budget set for training.
• Maintaining content for virtual Training Center and Documentation support.
• Maintain and support internal Learning Management System.
• Serve as support for Call Center (Sales and Guest Relations) training when a class is scheduled.

• Responsible as a departmental liaison for HR related items.
• Learn and support all departmental functions and training expectations

• Be able to communicate and support effectively and directly in a remote environment

Qualifications

• Bachelor’s degree required or in process.
• Excellent time management skills, public speaking skills, problem-solving skills and both verbal and written communication skills
• Proficiency in word processing and presentation software
• Ability to operate media equipment such as projectors and personal computers
• Knowledge about traditional and modern training methods and techniques
• Exceptional organization skills, leadership, and interpersonal skills
• Ability to work with a team and have attention to detail
• Knowledgeable about learning management systems, instructional design and e-learning platforms
• Ability to handle multiple assignments and assess and analyze data

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Supplemental Pay:

• Bonus pay

Application Question(s):

• Please provide your desired salary range.

Work Location: Remote