Radisson Montreal Airport Hiring for Front Desk Agent at Saint-Laurent, QC Full Time

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• Welcome guests in a warm and friendly manner.
• Ascertains their lodging, purchasing needs.
• Assists guests and owners in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary.
• Knows all essential aspects of our resort or hotel operations.
• Registers guests and manages the rooming chart.
• Collects payments by accepting cash, check, or charge payments from customers; and makes change for cash customers.
• Balances cash drawer by counting cash at the beginning and end of the work shift.
• Monitors lobby and check-in activity to determine room flow.
• Provides pre-arrival support for guests arriving on packages.
• Works collaboratively with any resort associates and resources.

• Taking, canceling, and changing room reservation requests
• Investigating and resolving customer complaints or questions
• Processing guest departures including calculating changes and receiving payments
• Maintaining an inventory of reservations, vacancies, and room assignments

• Answering inquiries about the hotel and its services through the telephone, email, or in-person

Job Types: Full-time, Permanent

Salary: From $17.83 per hour

Schedule:

• 8 hour shift
• Day shift
• Night shift

Experience:

• customer service: 1 year (required)

Expected start date: 2022-07-30