Radiant Hiring for 3PL Customer Service Coordinator at Mississauga, ON Full Time

Radiant offers a complete range of industry-leading transportation and warehousing solutions to businesses around the globe by leveraging our extensive network of carrier partners across all modes. Radiant provides customized logistics solutions that create value and increase profitability for our customers.

Radiant Canada is a learning environment in which passion, dedication and a commitment to getting the job done are valued. That’s what being on our team is all about. It’s where you can gain valuable skills and experience, which also helps Radiant grow. If this sounds like the kind of company you are looking for, we would love to hear from you!

We are currently looking for a 3PL Customer Service Coordinator to join Radiant and be part of our dynamic team.

HYBRID WORK MODEL – Date to be determined. Currently work remote due to COVID-19. Hybrid work model is working in the office at 1280 Courtneypark Drive E, Mississauga every Monday and Wednesday.

What You’ll Do:

Inbound Processing

• Create purchase orders in the systems for any shipments arriving to the warehouses.
• Advise customers of any discrepancies. Update purchase orders as required.
• Send all inbound paperwork to customers.
• Retrieve inbound documents from Transflo and send to the customer.

Order Fulfillment

• Review customer orders. Check for accuracy and completeness. Follow up with the customer for missing information or issues if required. Update customer orders as required.
• Go to customer website portals to retrieve order information and close orders upon shipment.
• Enter orders in the system. Release orders to the Warehouse Teams by order shipment dates. Communicate to Warehouse Traffic and Warehouse Teams order details.
• Resolve any data import issues and update orders if required.
• Advise the Warehouse Teams of any special instructions.
• Advise customers of any order shortage issues and revise customer orders if required.
• Cancel orders as requested by the customer.
• Retrieve BOL from Transflo and send to customers.

Return Management

• Advise customer of any returns received by the warehouses.
• Create purchase orders to receive returns in the system.
• Process returns as per customer directions.
• Retrieve return documents from Transflo and send to the customer.

Account Management

• Build and cultivate strong customer relationships with a focus on exceptional customer service.
• Resolve any customer and process issues. Recommend improvements as required.
• Work with customers to increase efficiency through increased order and report automation.
• Create and maintain SOP’s for customers.
• Run and send customer reports as requested.
• Maintain and update customer profiles in the system.

Courier Shipment Issues

• Investigate courier shipment issues and update the customer.
• Investigate and perform POD searches for problem courier shipments. Prepare and file claim documentation.
• Other duties and assignments as required.

What You Bring to the Role:

• Minimum 3 years in customer service role in the Warehouse / Distribution environment.
• Experience in fulfilling orders direct to store/distribution centre and B2C orders are assets.
• Experience working with major retailers in the supply chain environment is an asset.
• Intermediate computer skills required in Excel i.e. filter, sort, formulas, v-lookup.
• Working knowledge of ERP or WMS software (i.e. Microsoft Dynamics / Navision, SAP, HighJump, etc.).
• Experience with customer website portals e.g., SPS, is an asset.
• Dedicated commitment to providing superior, timely internal and external customer service.
• Strong interpersonal skills with the ability to communicate clearly and effectively in verbal and written form.
• Strong problem-solving and decision-making skills in a team environment.
• Highly organized with the ability to multi-task.
• Team cooperation and respect is required.
• Analytical and detail-oriented.
• Work well under pressure in a time sensitive environment.
• Strong conflict resolution skills.

Perks You’ll Get:

• Health, Dental, Vision, Life and Disability insurance
• RRSP Contribution Matching
• Learning & Development Opportunities
• Employee Discounts
• Access to an Employee Assistance Program for services including counseling, financial and legal consultation
• Wellness Program
• Safety Shoe Allowance
• A Supportive and Positive Work Environment

The Fine Print:
Radiant is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Accommodations are available on request for candidates taking part in all aspects of the selection process.

We thank all candidates for applying, however, only those candidates selected for an interview will be contacted.

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Tuition reimbursement
• Vision care
• Wellness program

Schedule:

• Day shift
• Monday to Friday

Application question(s):

• Salary Expectations

Experience:

• customer service: 2 years (required)

Work remotely:

• Temporarily due to COVID-19