R Technologies, Inc Hiring for Patient Services Specialist at Seminole, OK Full Time

NATURE OF POSITION: The Patient Services Specialist will ensure accurate, timely and proper check-in and check-out procedures. This position should have knowledge and understanding of the proper procedures for checking patients in, checking patients out, verifying insurance, completing demographics, and scheduling patients for initial and follow-up visits. This position is an integral part of the healthcare team and must be knowledgeable of clinic procedures. In addition, he/she will maintain patient confidentiality and abide by Central Oklahoma Family Medical Centers’ policies and procedures.

MINIMUM QUALIFICATIONS:

• High School graduate or equivalent; required
• Must be at least 18 years of age
• Medical/Dental Office Experience; preferred
• Customer Service Experience; required
• Ability to work and communicate with a multidisciplinary healthcare team and the public
• Basic computer skills; required
• Phone etiquette
• Must be able to sit, stand, walk, bend, and/or lift for extended periods of time

SUPERVISION RECEIVED: Patient Services Supervisor

RESPONSIBILITIES:

• Check in/out patients for appointments and collect co-pays and account balances, if applicable
• Enter sliding fee information, if applicable
• Look up and schedule, reschedule, or cancel appointments for patients
• Post daily payments collected during the day
• Process credit card payments
• Schedule and processes appointments
• Answer the phone and directs calls as appropriate
• Maintain provider schedules by making proper appointments
• Participate in agency-sponsored staff training events (safety, OSHA, etc.)
• Protect the confidentiality of patients and their records at all times by complying with the clinic’s Patient Confidentiality and HIPAA policies and procedures
• Provide guidance as needed to departmental employees regarding clinic policies and procedures
• Keep workspace neat and organized
• Maintain a professional demeanor
• Exhibits a positive attitude and a commitment to the basic mission of the organization
• Exhibits caring qualities consistent with the values of a community health center
• Exhibits awareness of cultural factors and shows competence in reducing barriers to the provisions of health care services
• Addresses patient complaints as outlined in patient complaint resolution
• Complete and submit all departmental specific ing timely as requested
• Assist in training Patient Services Specialist within designated location(s)
• Maintain schedules for Patient Services Specialist, responsible for approving/reviewing time-off request

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