Queensway Carleton Hospital Hiring for Call Center Agent – Part-time at Ottawa, ON Full Time

General Posting Information

POSITION:
Call Centre Agent

DEPARTMENT:
Call Centre

CONDITIONS:
Part-time (0.65 FTE)

HOURS:
Approximately 48.75 Bi-weekly Hours

SHIFTS:
Days / Evenings / Nights / Weekends
7.5 hours, & 11.25 hours per shift (subject to change)

WAGE RANGE:
Scale Minimum Maximum
NONU $23.24/hr $27.88/hr

RESPONSIBILITIES:

• Answering and redirecting telephone calls and visitors at the main reception counter
• Operating ancillary communication systems in order to process emergency codes
• Respondig to all alarma and contacting the appropriate parties in case of emergency
• Performing clerical duties including but not limited to: preparing envelopes, updating Critical, keeping an updated tracking list of loaner pagers
• Paging staff and physicians and maintaining accurate paging logs
• Processing all emergency code procedures
• Demonstrate QCH values, accountability, innovation, respect

Please note: The 24 hour per day operation is divided into shifts and is of “constantly interrupted” nature, ofter requiring working long periods in a seated position.

REQUIREMENTS:

• Grade 12 education
• 6 months experience using a swtichboard
• Knowledge of medical terminology
• Working knowledge of MS Word, Excel, Microsoft Outlook and Meditech
• Must be familiar with all Hosptial Policies and Procedures and be capable of handling all phases of Hospital communcations
• Ability to deal calmly with emergency situations
• Excellent interpersonal skills to be able to communicate effectively in both oral and written format with Call Centre Staff, Hospital Staff, physicians, nursing and paramedical staff on matters relating to Call Centre

Please note that according to the Ontario Health and Queensway Carleton Hospital Vaccination Policy, all applicants must be fully vaccinated unless they can provide the proof of a valid medical contraindication or exemption on the basis of protected grounds under the Ontario Human Rights Code in order to be considered for any staff or volunteer opportunities. Upon hiring, applicants must provide the proof of either government issued documentation proving they have been fully vaccinated, or present supporting documentation of a valid medical contraindication or exemption under Ontario Human Rights Code.

Thank you for your continued interest in the Queensway Carleton Hospital. We are committed to providing an environment which is respectful to all. If you have a disability which requires an accommodation during any stage of our recruitment process, please let us know how we can assist you.

Job Type: Part-time

Salary: $23.24 per hour