Queensland University of Technology Hiring for Finance Officer, Student Services & Wellbeing, Administrative Division Job at Brisbane Full Time

The Finance Officer has responsibility for the

processing, collection and reconciliation of fees

including student and sponsor tuition fee debt

management, overseas student health cover,

student fee refunds, payment plans,

sponsorships and US loans and benefits. The

Finance Officer delivers high quality, client

focussed service to students for enquiries

related to domestic and international student

fee matters.

This position reports to the Coordinator

Student Fees for supervision, workload

management and for Performance Planning

and Review (PPR).

Key responsibilities include:

• Managing the administration of all tuition

fees and payments for domestic and

international fee paying students, sponsors

and corporate clients ensuring invoices and

payments are accurately maintained and

timely.

• Regular international, domestic and

sponsor debt management activities. This

includes: reminders; withdrawals; and

applying administrative fees.

• Undertaking a range of student fees

activities on a roster basis including,

responding to queries, updating student fee

records relating to sponsorship information

and financial guarantees and processing

payment plans.

• Assisting with regular monitoring and

analysis of data and reports to ensure that

fees, payments and sponsorships are

correctly reflected in the system and all

invoices have been raised and payments

allocated

• Processing of refunds and international

course cancellations in accordance with

QUT policy including applying course

withdrawal rules and reconciling refunds

with the finance system.

• Co-ordinating, scheduling and reconciling

overseas health cover (OSHC) for

international students ensuring records are

accurately maintained on the student

management system and with the health

cover provider

• Providing support and regular monitoring

for the administration of US private loans

and Veteran Affairs benefits

• Documenting and maintaining processes

and procedures for student fee related

processes.

• Contributing to the effective operation of the

Student Fees team through input into

student business strategies and plans,

development of training and reference

materials and continuous improvement

activities

• Maintaining and providing effective advice

and assistance to management and staff on

fees related policies, procedures,

legislation, student rules and regulations

governing students at QUT

• Compliance with health and safety policies,

procedures, hazard reporting and safe work

practices.

the University consistent with the relevant

classification descriptors detailed in the

Enterprise Agreement. Staff undertaking

any new duties will receive training;

• participate in job rotation or multiskilling in

consultation with their supervisor;

• work across campuses

Type of appointment

This appointment will be offered on a fixed-
term, full-time basis until 5 August 2022.

Location

Kelvin Grove campus.

Selection Criteria

1. Education, training and/or relevant

experience equivalent to a degree in

finance or accounting with subsequent

relevant experience.

2. Demonstrated knowledge of, or ability to

quickly acquire knowledge of relevant

student finance related rules, policies and

procedures and accounting principles, so

that accurate and timely service, advice,

data and interpretation is provided to

students, staff and sponsors.

3. Demonstrated digital literacy including the

ability to use a large corporate computer

system to input, access, extract and

interpret data, as well as experience in

using spreadsheets and other software

applications.

4. Demonstrated commitment to the provision

of a high quality client-focused service to a

large and diverse client group. Including

well developed written and interpersonal

skills to enable efficient communication.

5. Proven ability to work independently and

as a productive member of a team with the

ability to use initiative, plan and prioritise

workload within tight and conflicting

deadlines.

6. Demonstrated analytical and problem-
solving skills that contribute to client

service excellence.

Remuneration and Benefits

The classification for this position is Higher

Education Worker Level 5 (HEW5) which has

an annual remuneration range of $83,609 to

$94,271 pa, which is inclusive of $70,650 to

$79,660 pa salary and 17% superannuation.

In July 2020 QUT staff voted in favour of a

variation to its Enterprise Agreements. The

variations were approved by the Fair Work

Commission in August 2020.

The variation impacts leave loading (for new

staff no loading will be paid or accrued during

the period the variation is in effect), salary

increases (the salary increase which was due

to occur in the first full pay period of December

2020 has been deferred until the first full pay

period of December 2021) and superannuation

(superannuation will be paid to staff as though

the salary increase which would have been

paid in December 2020 has taken effect and,

subject to the rules of the superannuation fund,

a defined benefit member will continue to make

contributions in alignment with the contributions

made by the University). A link to the variation

is here.

Beyond personal and professional fulfilment, a

career at QUT brings a broad range of tangible

benefits. With competitive remuneration

including superannuation, the University offers

real and generous benefits.

Further benefits can be found at the Working at

QUT page.

Information for applicants

The position is open to current staff members

of QUT who have unrestricted work rights in

Australia for the duration of the fixed-term

appointment. Former QUT staff members who

were employed at 23 April 2020 are also

eligible to apply for this position. Please

indicate your eligibility within the application

questions. In support of our strategic priority of

Indigenous Australian success, Aboriginal

Australians and Torres Strait Islander people

who are not QUT staff are also eligible and

encouraged to apply.

Applicants who reach the final stage of the

selection process will be expected to undergo

a check of their criminal history. Those matters

which do not have an impact on the inherent

requirements of the position will not be taken

into consideration. Applicants will be provided

with an opportunity to discuss the outcome of

the check before a decision on appointment is

made.

For further information about the position,

please contact Kristy Johnston, Coordinator,

Student Fees, on (07) 3138 8564; or for

further information about working at QUT

contact Human Resources on (07) 3138

5000.

Candidates who are interested in the position

are encouraged to apply even though they

may feel they are not strong on individual

selection criteria.

In assessing merit, the panel will take into

consideration “performance or achievement

relative to opportunity”. We recognise that

many staff today have a range of personal

circumstances, and career histories that

challenge traditional ideas of a staff

member. This may mean, for example,

prioritising the quality of achievement rather

than the quantity, as considerations of part-
time employment, career interruptions and

significant periods of leave are taken into

account when assessing performance or

achievement.

How to Apply

For further information and to apply, please

visit www.qut.edu.au/jobs for reference number

211411.

When applying for this position we encourage

you to upload your response to the selection

criteria.

Applications close 3 January 2022