Queensland Police Service Hiring for Communications Operator Full Time

About the role:
Police Communications Operators work within a team that is committed to providing high quality, client focused triple zero call taking and dispatch services across Queensland in response to community requests for assistance.

Your duties will include:

• Answer 000 emergency calls for service from the public in challenging situations- Answer routine telephone requests for assistance from the public- Accurately record important information from callers- Identify and allocate resources to life threatening or significant situations- Accurately relay information to operational police officers

Police Communications Operators are required to work shift work, including weekends and public holidays

About you:

• Community focused and care about helping the people of Queensland- Great communications skills, effective listening, showing appropriate empathy- Maintain calm resilient composure in stressful situations- Demonstrate the highest standard of professional conduct- Use software and equipment to quickly and accurately record and complete tasks under time pressure- Ability to work in a team environment- Experienced in customer service, sales, call centre, reception duties and looking for a change that can make a difference in people’s lives

You will enjoy a variety of benefits, including:

• Competitive salary, generous superannuation and leave loading- Receive shift penalties in accordance with current Queensland Public Service Officers and Other Employee’s Award – State 2015- Flexibility and balance to meet your individual and work preferences- A diverse working culture- Career training and development

How to apply:
Please submit your resume which includes a minimum of two referees with their current contact details. One of which, must be your current supervisor. If you are shortlisted through this process, you will be contacted to commence the next phase of the recruitment process. Please refer to the recruitment guide.

The QPS has adopted the Queensland Government Leadership Capabilities for Queensland Framework. In which will be used as an assessment tool as part of the recruitment process. To find out more about this stream, and the behavioural indicators associated with these criteria, please refer to the https://www.forgov.qld.gov.au/__data/assets/pdf_file/0025/182527/leadershipcompetencies- for-queensland-brochure.pdf.

Applications to remain current for 12 months.

Job Ad Reference: QLD/471936/23

Closing Date: Wednesday, 1st March 2023This work is licensed under a Creative Commons Attribution 3.0 Australia License.