Queensland Government Hiring for Levies Officer Job at Brisbane Full Time

QLeave

QLeave is a statutory authority established to administer a portable long service leave scheme for eligible workers in the building and construction, contract cleaning and community service industries.

QLeave’s General Manager reports to the Minister for Education, Minister for Industrial Relations and Minister for Racing through a Board of Directors in respect of each of the portable long service leave schemes. The authority is governed by three Acts and is responsible for over $1bn of funds under investment.

QLeave operates with Board governance who provide the financial skills necessary to ensure the longevity of the schemes and includes employer and employee representatives.

QLeave is committed to maintaining sound governance arrangements for accountability, managing risk, culture, and compliance. This enables the agency to prepare and respond to future scheme demands.

Your contribution

Using your understanding and experience in compliance, you will:

• process levy revenue and project finalisation using the customer relationship management and finance systems
• reconcile and assess the project accounting information provided by stakeholders against their project notification
• provide accurate and timely advice to customers and other stakeholders about QLeave’s role and the services we provide
• interpret and apply our policies and procedures (based on our legislation) when providing information to customers and other stakeholders
• communicate face-to-face, in writing and via telephone with customers and other stakeholders in a clear, professional and polite way
• support the day to day administrative and processing requirements of the levies team
• promote QLeave’s role and the services we provide to customers and other stakeholders to improve awareness of the schemes we administer
• ensure correct processes are followed by clients and report and/or follow up on non-compliance
• accurately update and maintain registers of customer information, files and records and record issues and keep file notes in accordance with work procedures
• suggest improvements to systems, work practices and processes
• build and sustain positive productive team relationships to support a changing business environment and customer needs and expectations
• communicate clearly, concisely and openly using an adaptive style and approach
• assist with managing the incoming calls to the levies team.

This position reports to the Supervisor, Levies & Wage Based Compliance and has no supervisory responsibilities.

Interested in applying?

To enable us to assess your suitability, your application should include:

• a detailed resume outlining your qualifications, relevant experience and achievements
• a brief letter (1 – 2 page) highlighting your motivation for the role and evidence which demonstrates your ability to meet its specific requirements:
• Demonstrated ability to analyse and interpret financial data
• Experience in prioritising autonomously within a high-volume team environment
• Demonstrated experience in written and verbal communication methods and managing both internal and external stakeholder relationships
• Experience in resolving conflict situations to ensure successful work outcomes
• Demonstrated experience in managing records and using an electronic data management system such as Content Manager.This work is licensed under a Creative Commons Attribution 3.0 Australia License.