Quantum Management Services Ltd Hiring for Customer Care Administrator at Toronto, ON Full Time

Position: Administrative Coordinator (Customer Care)
Location: Toronto, ON – Hybrid Remote
Hours: 35 hours, Monday to Friday, 9 a.m. to 5 p.m. ET

Reporting to the Director, Customer Care Operations, the Administrative Coordinator will provide administrative support and develop documentation, organize meetings and manage information, as well as other administrative and project support.

Key Responsibilities:

– Prepare correspondence, spreadsheets, reports, agendas, action logs and presentations which are accurate, professionally formatted, including the development of content
– Coordinate information requests and management of documents
– Receive incoming inquiries and correspondence and direct the information to the appropriate employee in a timely manner
– Ensure the availability and schedule upcoming meetings, conferences, appointments, and travel arrangements, ensuring that all necessary arrangements are made, attendees are informed in a timely manner, and expenses are documented, for all senior managers
– Conduct analysis and research on behalf of the senior management team and draft management summaries for decision-making purpose
– Inform the departmental Managers of upcoming meetings and issues arising within the department by effectively communicating with the departmental
– Manage on a timely basis and deliver documents and information prior to the meetings, appointments or events
– Manage and receipt invoices and purchase requisitions to ensure timely approval and processing
– Maintain and manage departmental record-keeping system based on recognized records management practices
– Perform other adhoc, administrative and clerical duties that are required for the effective and efficient administration of the department
– Support monthly Key Performance Indicators and scorecard reporting process for the department and division
– Manage workstation assignment within the department during new hire setup or cross functional moves

Key Requirements:

– 3-year college diploma or University degree in the field of Business, Accounting, Finance, or other related field
– Two or more years of administrative experience, preferably within a Financial, Operational or Customer Care department
– Strong organizational, time management and office management skills
– Extremely detail oriented with a high level of execution accuracy for tasks performed
– Demonstrated ability to prioritize effectively and multi-task, resulting in high quality work
– Demonstrated skills in calendar management, word processing, spreadsheet, graphic/presentation email application and other types of media (e.g. Smartboards, electronic meeting management technology)
– Excellent interpersonal skills with proven ability to provide courteous, reliable administrative support that demonstrates a commitment to high quality customer service
– Excellent verbal and written communication skills; displays a high degree of professionalism
– Ability to work independently, proactively, anticipate needs, display professional discretion and make decisions
– Self-motivated, adaptable and flexible with the ability to work in a fast-paced environment
– Must have advanced MS Office Suite skills, specifically MS Excel
– Previous involvement with small projects is preferred
– Innovative and resourceful with creative problem-solving abilities; develops new solutions to issues
– Ability to take advantage of opportunities to work outside comfort zone

Please forward a polished resume to Sabeana Uthayakumaran.

Job Type: Full-time

Schedule:

• Monday to Friday

Work Location: One location