Quality Transport, Inc Hiring for Customer Service Representative at Tacoma, WA Full Time

About us

Quality Transport, Inc

About us

Quality Transport, Inc. & Truck Rail Handling (44 years in Service)

We are a premier rail transfer and bulk truck delivering provider operating in the West Coast with over 100 years of collective transport and storage management expertise! With our fleet of bulk trucking equipment, decades of experience and our longstanding relationships with inspecting personnel and transport officials allows us to deliver rapid response to your needs. As originators of vacuum pneumatic equipment in the U.S. we are recognized pioneers in the industry. Our extraordinarily low turnover results in our staff making up one of the single most experienced and qualified teams of owner/operator drivers in the industry-period!

Customer Service Representative (CSR) (Position onsite)

The Customer Service Representative (CSR) handles incoming calls received, regarding scheduling of transportation and all other details of customer trips. The CSR handles internal and external customer questions, complaints and inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution.

PRIMARY JOB FUNCTIONS:

The CSR provides outstanding service while also achieving operating performance ratings of meeting or exceeding Customer Service Center (CSC) production standards for their career level. CSR responsibilities include the following:

• Manage calls in a personal, systematic and organized manner following departmental guidelines and utilizing proper use of terminology. Route calls internally
• Actively listen and probe callers in a professional and timely manner to determine purpose of the calls. Research and articulately communicate information to callers while maintaining confidentiality.
• Comprehensively assemble and enter member and provider information into the appropriate system to initiate the requested transportation services. Perform necessary follow-up tasks to ensure member or provider’s needs are completely met.
• Assume full responsibility for self-development and career progression.
• Acquire and maintain in-depth knowledge of, and adhere to, established Protocols and Procedures.
• Demonstrate flexibility in areas such as job duties and schedule in order to aid in better serving its members and help the company achieve its business and operational goals.
• Maintain Average Handling Time as outlined by the department head
• Maintain Quality Scores as outlined by the department head
• Maintain Trip Accuracy as outlined by the department head
• Maintain compliance with levels of discipline as outlined by the department head
• Maintain acceptable attendance as outlined by the corporate attendance policy

OTHER JOB FUNCTIONS:

• Handle daily scheduling of trips by documenting trip request and selecting the most appropriate transportation providers.
• Process job orders
• Utilize correct coding and documentation procedures.
• issues, unusual trip circumstances, and efficiency of vendor operations to Supervisor for prompt resolution.
• Demonstrate sincere personal commitment to promptness, reliability and quality work.
• Meet the company’s service standards in all categories on a monthly basis.

KNOWLEDGE, SKILLS, AND ABILITIES:

· Understanding of local resources preferred.

· Where required, employee must be proficient in English and designated language both verbal and written.

· Typing speed of 30 WPM or greater is required.

· Ability to work in a fast-paced, customer focused environment is required.

· Exemplary written communication and phone skills are required.

· Ability to relate to a diversity of customers and requests is required.

· Ability to identify with customer needs and circumstances are required.

· Excellent interpersonal and organizational skills are required

· Punctuality and excellent attendance are critical and are required.

· Must meet the minimum age requirement of 18 years.

EDUCATION and EXPERIENCE:

. Must have computer experience

· High school diploma or GED is required.

• Six months recent customer service in an office setting is required.

Recruiters: Please Do Not Reply

Job Type: Full-time

Pay: $18.00 – $19.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

COVID-19 considerations:
We are following the CDC guidelines. Our company is providing Masks, cleaning supplies and other necessary items to keep everyone safe.

People with a criminal record are encouraged to apply

Education:

• High school or equivalent (Preferred)

Work Location: In person