Baltimore, MD
Must
The Medical Secretary (Medical Administrative Assistant) will have experience:
Minimum of a high school diploma
Must have the ability to establish confidence and trust with patients
Must have the ability to remain calm and professional under pressure or stress
Electronic Medical Records experience
Surgical posting experience
Experience working in a surgical office
Have the ability to provide excellent customer service, communication, telephone and grammar skills
Must have an empathetic and compassionate manner
Prefer one or more years’ experience working in a medical position where patient contact was required.
Knowledge of verifying insurance coverage
Basic computer knowledge of Microsoft Office required
Ability to perform as part of a team as well as work independently
Duties
Completing surgical posting for multiple surgeons
Provide gracious, thorough and efficient care to meet the patients’ needs via face-to-face communication, phone, email or fax
Maintain the physician’s schedule
Follow all procedures for complete and accurate check in and check out of patients
Schedule return appointments and set up reminder notifications
Collects patient data involving medical, demographic and insurance verification and authorization information
Identify, research and resolve all customer requests
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