QTC Management, Inc Hiring for Clinic Office Manager Full Time

Would you like to make a difference in the lives of America’s military service members? Are you looking for a change of pace, with reasonable hours?

If you are a Supervisor/Manager and have a Medical Assistant Certificate/Diploma or have military specialist experience (Medic or Corpsman) or higher, we would like to talk to you!

QTC Management is seeking a qualified candidate for a full-time Clinic Office Manager opportunity in our Franklin, WI Clinic.

QTC Management is the largest provider of disability (pension) and occupational health examination services. We are PASSIONATE about our country’s veterans, UNITED as a team and INSPIRED to make a difference.

Our mission: To provide high-quality, timely, and customer-focused medical examination service solutions.

Our values: ~Integrity ~Innovation ~Agility ~Collaboration ~Inclusion ~Commitment

In this rewarding role, you will:

• Manage day to day operations of assigned clinic(s) to include planning and coordinating work assignments of all clinic staff.
• Responsible for hiring, performance reviews, setting staff expectations, onboarding new employees and daily approvals of employee timekeeping.
• Coaches, mentors and trains employees for growth and development opportunities in skill, knowledge and empowerment
• Collaborates with cross-functional teams to ensure excellent quality, timeliness, and customer service throughout the entire claimant and customer experience.
• Responsible for ongoing on-site provider satisfaction through engagement and retention efforts
• Training and implementation of all policies, procedures, goals and objectives for assigned staff.
• Ensures strict confidentiality of all medical records, PHI and PII
• Consistently audit clinic(s) to meet established operational and safety standards (e.g., expired supplies, annual fire inspection, fridge temps, sharps disposal, equipment calibration, etc.)
• Responsible for managing clinic(s) budget to include medical and office supply inventory.
• Assist Regional Managers with provider scheduling.
• Review and analyze clinic metrics to ensure meeting company goals (e.g., weekly, quarterly, annually, etc.)

Ideally, you will have:

• Strong leadership skills with the ability to prioritize and delegate effectively.
• Strong verbal and written communication skills
• Demonstrated ability to work collaboratively with cross functional team members and with a sense of urgency.
• Possess excellent organizational and follow up skills, with a strong attention to detail.
• Possess and demonstrate skills necessary to analyze data and information.
• Demonstrate a high standard of business ethics and integrity.
• Proficient Microsoft Office Suite
• Understanding of medical terminology
• Ability to learn and understand new proprietary software applications.
• Clinic operations experience a plus
• Bachelor’s degree from an accredited college in a healthcare related field or equivalent experience/combined education
• 4 – 8 years of supervisory, leadership or management experience, preferably in an Occupational, General or Internal Medicine work environment
• CPR certification required.
• Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation.
• Receive a medical clearance that consists of passing an N95 respirator fit test, pass a Tuberculosis/TB test and receive a Hepatitis A/B vaccine series or pass a Hepatitis A/B Titer test.

Pay and Benefits:

Salary between $62,000.00 – $69,000.00

Pay and benefits are fundamental to any career decision. That’s why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, performance-related bonuses, health and wellness programs, student loan repayment and tuition reimbursement, paid leave and retirement. More details are available here.

The QTC pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.

QTC Management Inc. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, people with disabilities protected under law, and protected veteran status.

Experience

Required

• 4 – 8 years: Supervisory or management experience, preferably in an Occupational, General or Internal Medicine work environment

Education

Required

• High School Diploma or better
• GED or better
• Bachelors or better

Preferred

• Registered Nurse or better
• Licensed Vocational Nurse or better
• Corpsman or better
• Medical Assistant or better

Licenses & Certifications

Required

• Registered Medical Asst.
• Medical Assistant
• Military Medic
• Hospital Corpsman
• Licensed Vocational Nurse
• CPR

Skills

Required

• Provider Relations
• Verbal Communication
• Written Communication
• MS Office
• Interpersonal
• Forecasting
• Computer Literacy
• Customer Service
• Critical Thinking
• Conflict Management
• Analytical

Behaviors

Preferred

• Team Player: Works well as a member of a group
• Functional Expert: Considered a thought leader on a subject
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

• Self-Starter: Inspired to perform without outside help
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)