QHR Technologies Inc Hiring for Salesforce Administrator at New Westminster, BC Full Time

QHR Technologies is seeking an Salesforce Application Analyst to join our Application Management Team. This position will take an analytic role to ensure that our business systems are meeting the needs of the organization. As well as analyzing existing systems, the Application Analyst will be in charge of designing, developing, and implementing iterations and replacements to best meet the goals of QHR Technologies. Working closely with IT and process stakeholders to best understand how the systems are used, the Application Analyst will need to be a collaborative team player, well-versed in building and maintaining strong relationships. A thorough understanding of all aspects of an application and how it interacts with other systems and applications will be required for this role. And while Salesforce and related connected applications will be the primary application that will be supported by this position, the Application Analyst will also be required to be cross-trained on other applications to provide support to the organization.

Essential Functions

Discovery

Analyze opportunities for improvement against the needs of the organization for applications.

Obtain workflow, technical data, and operations information to determine the prioritized needs and

requirements for initiatives.

Understand fundamental business rationale for applications.

Develop a working knowledge and learn product terminology of applications by direct training,

exposure to the applications, and/or usage of the applications.

Design

Determine specifications and configurations available for applications.

Provide recommendations for configurations and development based on current and upcoming use of the application

and incorporating best practices.

Administration

Perform application configuration changes as indicated.

Support optimizations and upgrades of the application.

Testing

Test the application with test data, performance load testing, and ensuring validity of data passed among

applications.

Learn and perform basic quality assurance processes, tools, and scripts for testing purposes.

Deployment

Provide wraparound support for application deployment, including but not limited to: training document

creation, webinar facilitation, tip sheets, processes for deployment, etc.

Execute deployment of application software as indicated per change control and implementation processes.

What You Will Bring to this Role:
Bachelor’s Degree in a technical area or business.

3-5 years working with process/functional owners and providing 2nd level operational support for large business applications.

Salesforce ecosystem understanding including development, reporting and process flow experience is required

Experienced in writing scripts and utilizing the API’s provided by the application.

Demonstrated ability to monitor performance logs and be able to use all of the tools at your disposal to troubleshoot issues in an efficient and safe manor.

Experienced in working with the full application lifecycle.

Critical thinking skills including being able to understand the business usage of the system and make suggestions for improvement.

Strong knowledge of continuous quality improvement, management information systems techniques, and change control procedures.

Proficient in coordinating application deployments across multiple stakeholder groups.

Demonstrated ability to learn and adapt.

Self-starter and results driven. Able to prioritize and complete tasks in a timely manner with minimum guidance or prompting. Proactive, dependable, and possesses a positive attitude.

Outgoing personality with excellent communication skills. Must be comfortable leading meetings and delivering concise and detailed presentations catered to a particular audience.

Flexibility to provide occasional after-hours support. Experience in supporting remote locations in multiple time zones is considered an asset.

Ability to promote QHR’s “Blue Culture” framework to foster a collaborative, positive and efficient workplace.