QBS, provider of Safety-Care Hiring for Customer Success Representative at North Attleboro, MA Full Time

Overview of QBS

QBS is a national leader in behavioral crisis prevention, de-escalation, and management training. We are a mission-led company providing essential services to reduce the frequency and severity of behavioral challenges and violence in the workplace, especially in education and healthcare settings.

Overview of Role

QBS is seeking a full-time Customer Success Representative to join our Customer Success team in our North Attleboro, MA office. Customer Success Representatives work in-office at our North Attleboro location Monday through Friday. The successful candidate will promptly learn about the company’s customer service policies and acquire knowledge that is vital for customer satisfaction. This role will work closely with the QBS training and sales teams to ensure our customer needs are met.

Job Duties & Expectations

• Handle incoming phone calls, chats, and emails from customers with courtesy and professionalism
• Conduct account tutorials for onboarding clients
• Creating and maintaining customer accounts records for accuracy
• Respond to customer inquiries received by phone, email, and live chat regarding their accounts and orders
• Resolve customer complaints promptly regarding order processing issues
• Acquire thorough product line knowledge of all products
• Work with Logistic Department and other operating teams to resolve delivery and service matters
• Work with Accounting Dept on customer payment discrepancies
• Support Sales teams and other partner teams in efforts to maintain high customer satisfaction
• Perform other job duties as assigned

Job Requirements

• Ability to work with little supervision and track multiple processes 
• Computer-savvy with a working knowledge of CRM and support desk software
• Ability to multitask and navigate through various systems and tools
• Well-organized and detail-oriented
• Excellent communication skills both internally and externally facing 
• Ability to read, write, and speak the English language
• Proficiency in Microsoft Office and Salesforce.com 

Pay from $18.00 – $19.00 per hour (plus discretionary bonus)

Tags: Customer Success, Customer Support, Customer Onboarding, Account Management, Issue Resolution, FreshDesk, ZenDesk, Support Tickets

Job Type: Full-time

Pay: $18.00 – $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: In person