QBE Insurance Hiring for Case Manager at Lismore, New South Wales, Australia Full Time

Time Type: Full time

Worker Type: Employee

• Location: Lismore
• Type: Permanent, full time

The opportunity

As a Case Manager at QBE, you will:

• Help people put their lives back together after an injury
• Provide support and guidance to people who are injured in a car accident throughout their claim
• Build and maintain strong relationships with injured customers, and their medical treatment providers
• Work with like-minded claims professionals who want to see you succeed in your role
• Provide end-to-end claims management for your client portfolio, drawing on your exceptional customer service and decision-making skills to achieve claims management goals.

The position involves approving reasonable medical treatments, care and support of injured people, adherence to set timeframes, compliance with all legislative codes and company policies, and entering accurate information on all claims onto our database.

This is an exciting opportunity for someone who is customer focused and is looking to join an exceptional team. You will also be offered all the training you need to make you a success, a structured development plan, developed in consultation with you to ensure we’re assisting in taking your career in the right direction.

Key competencies

To succeed in this role, you will need to demonstrate the following key competencies:

Working with people

• Show empathy to customers and colleagues by listening, supporting, and demonstrating care.
• Consult others and share information with them.

Building and maintaining relationships

• Establish positive relationships with customers and colleagues.
• Relate and work well with others.

Delivering results and meeting customer expectations

• Focus on the needs of customers.
• Set high standards for productivity and consistently achieve claims management goals.

Planning and organizing

• Plan activities well in advance and take account of possible changing circumstances.
• Monitor performance against deadlines and milestones.

Coping with pressures and setbacks

• Work productively in a fast paced and dynamic environment.
• Display resilience and ability to navigate through difficult situations.

Learning and adapting

• Rapidly learn new tasks and adapt flexibly to changing circumstances, priorities, and tasks.
• Gather comprehensive information to support decision-making.

About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.

With more than more than 11,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment – what if it was yours too?

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
• Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• 12 weeks’ gender-equal flexible leave for all new parents, including paid super
• The ability to maximise retirement savings through voluntary super contributions and company matching
• Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
• Additional leave and support through QBE’s Family Domestic Violence First Responder Network
• Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2021 LinkedIn Top Employer & HRD Employer of Choice
• 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
• Australian Workplace Equality Index (AWEI) Platinum Employer since 2022 – the definitive national LGBTIQ+ benchmark for workplace inclusion recognising employers achieving Gold status for 4 or more years
• Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
• Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
• Family First accredited employer since 2021

Apply now

Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected]

Application Close Date: 26/06/2023 11:59 PM

How to Apply:

To submit your application, click “Apply” and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.