PVS Contractors Inc. Hiring for Client Service Representative at St. Catharines, ON Full Time

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Client Care Services Representative

PVS Contractors Inc is the leader in telecommunications network infrastructure services. We are currently seeking energetic, career-minded men and women for the role of a Client Care Services Representative.

The Client Care Services Representative will be responsible for performing several administrative duties. The ideal candidate is highly self-motivated, professional, and capable of managing their workload and prioritizing tasks in a fast-paced work environment.

Primary Responsibilities:

• Lead, innovate, commit to excellence
• Provide excellent customer service
• Email correspondence with customers, clients and team members
• Directing phone inquiries, following up with Management and Supervisors
• Provide assistance and communication with all departments
• Administrative duties as assigned by Manager
• Other duties as assigned by Manager

Applicants for this position will have the following qualifications and success factors:

• Minimum 2 years working experience in the locating industry or similar work experience in administration and customer service preferred.
• High School Diploma (or equivalent)
• Post-Secondary Education
• Strong knowledge of Microsoft Office products, including Excel, Word, and PowerPoint.
• Strong written, verbal and presentation skills to communicate with all levels of the organization and its executive team.
• High level of critical and logical thinking and/or reasoning to identify underlying principles, reasons, or facts.
• Excellent organizational skills with an ability to think proactively and prioritize work
• Strong customer service skills
• Attention to detail and accuracy
• Ability to drive change and results
• Strong teamwork and interpersonal skills
• Tolerance of ambiguity and ability to quickly adjust to changing priorities
• Ability to work in a stressful environment with time sensitive deliverables
• Critical thinking
• Ability to conceptualize and be innovative
• Ability to multitask

Compensation & Benefits

• Enjoy an exciting career along with:
• Company Paid Health Benefits
• Pension Plan with Employer matching contributions
• Employee Assistance Program
• Opportunity to advance with in PVS Contractors Inc.
• Employee Rewards Program

About PVS Contractors Inc.

PVS Contractors Inc. are leaders in ON1Call and Private Locates, completing nearly 300,000 gas, electric, fiber, telecom, CATV, water and sewer, and streetlight locates per year. Our internal Quality Management System assures quick and accurate locates – without damage to property or plant assets. Since our inception in 1977, PVS has demonstrated leadership in industry innovation. Recognizing the need to responsibly track locate information, PVS were among the first participants in the Ontario Regional Common Ground Alliance (ORCGA)and Locate Consortium pilot.

PVS Contractors Inc. is an Equal Opportunity Employer.

PVS Contractors Inc. will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.

Job Types: Full-time, Permanent

Salary: From $35,360.00 per year

COVID-19 considerations:
Safety is our top priority. All team member are required to wear a mask when entering the office, and sharing common areas. Offices are cleaned and sanitized regular under our Covid-19 policy and procedures.

Education:

• Secondary School (required)

Experience:

• Customer service: 1 year (preferred)
• Customer support: 1 year (preferred)
• Call center: 1 year (preferred)
• Dispatching: 1 year (preferred)
• Microsoft Office: 1 year (preferred)
• Google Suite: 1 year (preferred)