PuroAir Hiring for Customer Experience Specialist at Phoenix, AZ Full Time

We’re looking for an incredible customer experience specialist to join our team. We sell air quality devices to consumers and businesses. We believe that clean air is a human right and everyone should have access to fresh, breathable air. 

We are looking for someone with experience supporting customers via email and chat with their online purchases and basic technical support in using their air quality devices.


We are looking for:
* Experience delivering customer focused solutions to meet customer needs
* A quick learner, a self-starter, able to work independently, and you’re willing (and able) to handle the pressures of an increasing level of responsibility
* Excellent written and verbal communication skills; able to interact with customers in a clear and concise manner
* Must be a team player who is able to make independent decisions based on established guidelines
* Must be able to prioritize work and manage time effectively; the ideal candidate thrives in a fast-paced, multi-faceted environment
* Must have reliable wifi
* Highly organized with demonstrated attention to detail
* Must be available and willing to work extended hours as needed
* Must be available to work pacific time hours

Preferred qualifications:
* Experience with Amazon Seller Central and Shopify
* 2+ years of Customer Service experience
* Superior verbal and written communication skills
* Active listening skills with the ability to communicate patience & empathy
* Strong problem-solving skills
* Detail-oriented and organized with a focus on quality and accuracy
* Proactive; strong sense of urgency and ability to multitask

Job Type: Contract

Pay: Up to $20.00 per hour

Benefits:

• Flexible schedule
• On-the-job training
• Work from home

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Remote

Application Question(s):

• Are you comfortable with a contracted role?
• Have you worked in a startup environment before?
• Other than helping customers with their issues, what other skills/strengths should we know about?

Experience:

• Customer support: 3 years (Required)

Work Location: Hybrid remote in Phoenix, AZ 85016