Pure Canadian Gaming Corp. Hiring for Guest Services at Calgary, AB Full Time

Guest Services

Reports To

Slot Supervisor

Summary:
The Customer Service Agent is required to have a pleasant, polite, energetic and helpful presence while providing front line service to our casino customers. Individuals who succeed in our Customer Service position are organized, quick, and have the ability to multitask.

Core Competencies

Customer Service

Team Work and Cooperation

Interpersonal Awareness

Communication

Job Duties:
Greeting guests as they arrive at the Coat Check

General coat check duties

Making announcements over the intercom

Interacting with guests and responding graciously to inquiries regarding services and features of the casino

Assisting marketing when required by making gift baskets, promotional items, laminating and cutting

Responsible for selling Casino merchandise and other items

Providing information about upcoming casino events

Other related service duties or responsibilities may be assigned based on business requirements.

Ability to stand for long periods of time

Education & Experience

Customer Experience considered an asset

Lottery ticket sales experience considered an asset

Requirements

Able to maintain security clearance

Must be available to work days, evenings and weekends

Fluent in the English language

Have reliable means of transportation

The schedule for this position may vary and require the ability to work shift work, late nights, evenings, overnights, weekends and holidays.

A team player who is willing to learn new skills

Energetic with a great personality and sense of humor

Be approachable and hospitable

Enjoy working in a fast paced environment with a variety of customers

Process high standards in customer service

Work Conditions

Must be able to lift a maximum of 25 lbs. using proper lifting techniques – responsible for stocking non-alcoholic beverages

Must be able to stand for prolonged periods of time

Must be able to bend to reach shelves

Must be able to carry a serving tray with drinks/food

Must be able to carry out light cleaning duties

Must be available to work all shifts including evenings, weekends and holiday

Must be able to work in a fast-paced working environment