Public Consulting Group Hiring for Technical Trainer at United States Full Time

Public Consulting Group, Inc. (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has over 2,500 professionals in more than 60 offices worldwide. PCG’s Human Services practice helps state, county, and municipal human services agencies to achieve their performance goals in order to better serve populations in need. PCG’s seasoned professionals offer proven solutions to help agencies design programs, services, and systems; increase program revenue; cut costs; and improve regulatory compliance with state and federal regulations. To learn more, visit http://www.publicconsultinggroup.com/humanservices/.

Responsibilities:
Design, develop, and deliver training curriculum for large-scale Integrated Eligibility Systems (IES – SNAP, Medicaid, TANF, Child Care), Child Support, and Child Welfare systems

Prepare lesson plans and develop other training materials including desk aids, handbooks, infographics, etc.

Training-related administrative tasks including but not limited to: scheduling, facilities, training calendar release, and participant registration and tracking

Translate in-person trainings to webinars and videos

Work with e-learning developer to create standalone training modules and videos

Conduct course evaluations, analysis, and recommendations for improvements

Conduct training needs assessments, by user role and provide recommendations

Qualifications:
Required Skills:
Familiarity with commonly used training / learning and development concepts, practices, and procedures

Ability to quickly learn and deliver training on large-scale government eligibility or case management software systems

Skilled at delivering training to adult learners on government eligibility systems

Ability to effectively present information clearly and concisely, and respond to questions from different user groups

Excellent verbal and written communication skills, including ability to compose training materials, reports, business correspondence, and procedure manuals

Excellent interpersonal and customer service skills

Exceptional organizational skills, attention to detail, and problem solving

Demonstrates critical thinking and analytical skills

Ability to manage time effectively in a fast-paced environment, and multi-task on competing demands and deadlines

Work effectively with all levels of management, staff, and vendors

Ability to work independently within the scope of responsibilities, and with a team

Knowledge of Learning Management Systems, Articulate, MS Windows, Excel, PowerPoint, and Word

Required Experience:
Bachelor’s degree

2+ years of “hands on” training and curriculum development or related experience

Experience with diverse training modalities such as live instructor-led, computer-based

e-learning videos, web conference webinar trainings, etc.

Desired Experience:
Experience training professionals to use large-scale government eligibility or case management systems

Experience with Learning Management Systems

Subject matter expertise and/or knowledge of government health and human service programs including TANF, Medicaid, SNAP, Child Care, Child Support, and Child Welfare

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EEO Statement:
Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.