ProMedica Hiring for Dispatcher Coordinator – Central Transport / Express Services – Full Time – Afternoons Full Time

ProMedica Toledo Hospital is one of the largest acute-care facilities in the region. Our 794-bed hospital is staffed by more than 4,800 professional healthcare employees who serve a 27-county area throughout northwest Ohio and southeast Michigan. We also have the area’s largest board-certified medical staff, which is made up of more than 1,000 primary care and specialty physicians. Excellent customer service skills and the ability to work in a fast-paced environment are a must. In addition, for 15 consecutive years, residents of Greater Toledo have named us the Consumer Choice Award winner in our market. In fact, we’re the only hospital in northwest Ohio to receive this honor.

This purpose of this position is to aid the Operations Supervisor by coordinating the day-to-day workflow and oversight of the transport team. Dispatcher must be prepared to step in and perform the duties of a transport team to ensure the safe, timely movement of all patients.

ACCOUNTABILITIES

1. Manage day-to-day operations of patient and non-patient trips as appropriate during the shift while maintaining efficient and optimal patient flow, utilizing the transport management program. Escalates transports delays or staff concerns to leadership.

2. Checks transporters in and out of the transport management system.

3. Occasionally assists ancillary and nursing staff with education on how to enter transport request in transport management program.

4. Coordinates lunch schedule according to Transports shift start times, ensuring adequate staff are available for workload.

5. Effectively utilizes down time by assigning equipment rounds throughout hospital or completing of education assignments.

6. Train new dispatcher coordinator and or transport employees as needed

7. Ability to think quickly and react appropriately to stat and emergency situations.

8. Keep open lines of communication with Supervisor to help field any issues, events, or concerns.

9. Must participate in the training of employees on policies

10. Prioritizes multiple requests for transport by recognizing urgency.

11. Ensures that each employee has appropriate work assignment and is aware of expectations or special circumstances, and review beginning of day checklist.

12. Works in collaboration with leadership to design/alter work assignments as need to ensure timely patient transfer throughout the hospital.

13. Communicates delays and reasons for delays in transport to appropriate units and relays concerns and problems to supervisor/manager.

14. Completes work order tickets for equipment issues and enters RL6 safety for all transport issues.

15. All other duties as assigned.

REQUIRED QUALIFICATIONS

Education: High School Diploma or Equivalent

Skills: Proficient in Microsoft Office products, data entry, works in a team environment with minimal supervision listening and documentation. Must be able to operate a computer.

Years of Experience: At least 1 years Transport experience in hospital setting. Complete dispatch training and understand

Communication: Must have the ability to communicate verbally and in written form in a professional and effective manner

ADDITIONAL EXPERIENCE

Must be able to understand directions, communicate and respond to inquiries.

Requires effective interpersonal skills.

Must be able to input and retrieve information from a computer.

WORKING CONDITIONS

Physical Demands: Must be able to move about hospital and between workstations; and prolonged periods of standing and or sitting. Must be able to operate machinery. Must be able to frequently move, lift or carry materials weighing up to 35 lbs., 20%of the time.

The above list of accountabilities is intended to describe the general nature and level of work performed by the incumbent; it should not be considered exhaustive.

ProMedica is a mission-based, not-for-profit integrated healthcare organizational headquartered in Toledo, Ohio. For more information, please visit www.promedica.org/about-promedica

Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact employment@promedica.org

Equal Opportunity Employer/Drug-Free Workplace