Proline Management is Looking For Customer Service Representative (FT) at Victoria, BC Full Time

A little about us:
We are friendly, hardworking, and a little weird.

Our purpose is to help people live and grow together in every way possible.

The paradigms we strive for are Rebellious Optimism, Wholehearted Togetherness, Insidious Joy, Radical Transparency, and Relentless Incrementalism.

Do you want to know more? Visit our website https://www.prolinemanagement.com.

If you have experience in the hospitality or retail industry, a passion for working with people, and want to join an amazing team, this could be the position for you. You’ll bring a desire to learn, grow, and to help others and we’ll train you on the world of property management. Whether you’re looking to make a change from working as a server, running a store, or wanting to explore a new career, we want to hear from you!

This is YOU to a ‘T’:
You are confident, kind, patient, and a great listener.

You defuse situations and handle conflict and negative emotions effectively.

You enthusiastically support positive changes and see opportunities rather than challenges.

You have a sense of humor and have fun.

You create systems to keep organized and stay on top of lots and lots of emails and tasks.

You bring JOY to every interaction.

You love fixing problems for people and helping your whole team succeed.

You thrive in a fast-paced environment.

You are constantly striving to improve, learn and grow both personally and professionally.

The role day-to-day:
Provide primary coverage for the front desk alongside your teammates.

Maintaining great customer relationships by handling questions, concerns and emergencies with speed and professionalism.

Assist the property managers, working towards the common goal of providing the best possible care for our clients.

Manage checklists, processes, databases, spreadsheets, and websites.

This position requires travel between two offices (Uptown area and Westshore)

For those interested, this position offers the opportunity to train for and grow into our Property Manager Trainee position.

Experience & Qualifications:
Experience in the customer service field including call centers, collections, hospitality, restaurant and retail industries is considered an asset.

Ability to handle multiple things going on at once including multitasking, meeting deadlines, and maintaining clear communication with the team and clients.

Experience in an administration or service-based role is considered an asset.

Clean criminal record check.

Position Details:
Full-time position.

$40,000-$45,000 annually to start and two weeks paid vacation.

Office hours are Monday through Friday, 8:30 am – 5 pm, with a 1-hour lunch break.

Other Details:
Paid days off on your birthday and job anniversary.

Paid volunteer days off.

RRSP contributions.

Health Benefits Trust and Life Insurance.

Seasonal staff parties.

Wellness and Social Committees.

Employee referral program.

Education reimbursement program.

Opportunities for growth.

We are looking for someone who will fit in well with our values and our team. To apply for this position, please submit your resume and cover letter outlining why you will be a great fit for the Customer Service Coordinator role with us. We are looking forward to reviewing your application!

Please note that only candidates selected for the interview process will be contacted.

About Proline Management:
With 55+ employees, 4 offices, and over 37 years in the business of property management, we are a friendly, interactive and hardworking group of people focused on developing and improving our organization and contributing to our community. We offer fun and professional working environment, maintaining an inclusive, small business feel while constantly striving to improve and develop as a company. We welcome team members who approach each day with positivity and enjoy working to help others live and grow together.