Progressive Bank Hiring for Service Center Manager Job at West Monroe, LA Full Time

The Service Center Manager oversees the daily operations of the Retail Staff. The Service Center Manager is also responsible for overseeing the centers daily sales, service and operations functions and promotes the Purpose, Mission, and Vision of Progressive Bank.

Duties:
• Responsible for opening and closing the financial center.
• Supervises the Retail Staff•
Oversees vault operations and procedures.
• Performs all Retail Staff duties as needed.
• Assists Tellers/Universal Bankers as needed in the teller line with a variety routine and non-routine tasks.
• Maintains knowledge of policies and procedures, communicates the policies to staff and applies the policies effectively and accurately.
• Handles customer service issues/problems and resolves them in a prompt professional manner.
• Identifies job performance issues with Retail Staff and discusses them with the SVP, Dir. Retail Banking & Security Officer as needed. Coaches employees to achieve sales, service, and operations goals.
• Ensures financial institution compliance with regulators.
• Develops, and monitors, necessary schedules to reduce and or eliminate overtime.
• Attends training sessions and seminars as requested to build peer relationships, enhance skills, and establish a professional network.
• Assists other lines of business, as needed (Commercial Loans, PFA, Trust, Cash Management, and Mortgage Loans).
• Coordinates branch security with bank Security Officer. Maintains all security call lists.
• Refers to other lines of business, – Commercial Loans, PFA, Trust, Cash Management, and Mortgage Loans – whenever possible and appropriate.
• Participates in interviewing and hiring new CSR’s and Tellers.
• Cross-sells other bank products and services during loan and new account processes.
• Promotes personal growth, personally and of financial center staff through continuing education.
• Assists customers with consumer loan requests.•
Accepts and processes consumer loan applications.
• Consults with consumer loan applicants; closes and documents loans.

SUPERVISORY RESPONSIBILITIES:
Directly supervises branch retail staff

SUPERVISION RECEIVED:
Reports to the SVP Dir. of Retail Banking & Security Officer

QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills and Abilities:
• Ability to interact with employees/customers in a courteous tactful manner
• Strong communication skills both verbal and written.•
Skill in operation of listed tools and equipment.
• Proficient use of computer Word/Excel/Outlook and working knowledge of financial institution’s software products.•
Ability to cross sell products
• Ability to build a successful team through coaching and encouraging employees.
• Interact with internal and external customers in a professional manner•
Must maintain a professional appearance at all times•
Excellent interpersonal/verbal communication skills

EQUIPMENT OPERATED:
• Fax machine
• Copy machine
• 10-key calculator
• Typewriter
• Personal Computer
• Financial Calculator

PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit; use hands to handle, or feel objects, tools, or controls; and talk and hear. The employee is occasionally required to stand, walk, and reach with hands and arms.
• The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
• The noise level in the work environment is usually moderate.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Progressive Bank is committed to a policy of equal employment opportunity. This means that employment decisions affecting applicants and employees will not be based upon an individual’s race, color, religion, gender (to include pregnancy, sexual orientation, and gender identity), national origin, age, qualifying disability, or any other unlawful basis. Further, retaliation is prohibited against an employee who opposes an unlawful employment practice or who participates in a proceeding to address a perceived or actual unlawful employment practice. Employees, including managers and supervisors, who engage in such unlawful discrimination, harassment or retaliation will be subject to corrective action. If you feel you have been unlawfully discriminated or retaliated against or subject to harassment, you should notify your supervisor, the Human Resources Department (318.812.5274),or any other person in management whom you are comfortable in approaching. The Bank will investigate and provide a prompt and effective remedial response, up to and including discharge from employment for violation of this policy and the applicable law.

Basic Qualifications•

High School Diploma some college or college degree preferred
• Min of 3 years’ experience in retail banking as a Teller or New Account Representative
• Min of 1-year experience as a mentor/coach or supervisor