Procore Technologies Hiring for Customer Education Expert – Levelset at New Orleans, LA Full Time

If you read the below description and feel this position excites you, but your experience does not add up 100%, we encourage you to still apply and tell us why! We look forward to learning what makes you passionate and purposeful.

Levelset, a Procore company, is expanding our Customer Success team! We’re looking for a dynamic Customer Education Expert to help us with customer training and onboarding. You will manage a portfolio of new customers and help them progress through the onboarding and implementation phase to ‘go live’ on the Levelset platform. Your goal is to decrease time-to-value for our rapidly growing customer base and drive the adoption of our product. As the first touch point in a customer’s experience after purchasing Levelset, you will be critically important in delivering an initial experience that WOWs and setting up customers for long-term success with Levelset.

This role reports to the Customer Education Expert Manager, and is based in New Orleans, LA. We’re looking for someone to join our team immediately.

What you’ll do:
Conduct training sessions on Levelset’s product, Levelset’s methodology, and industry best practices via telephone, screen-share services, low-touch email workflows, or occasionally, face-to-face communication

Manage a portfolio of Small/Medium Business customers during their onboarding stage

Create new training content in the form of written training guides, live training webinars, recorded training videos, and knowledge base help articles

Work closely with customer success managers to provide account notes and as-needed support to retain and grow customers

Help customers set up basic integrations between Levelset and other systems

Understand the customer’s data – jobs, contacts, financial data – and how it syncs with Levelset’s product offerings

Work closely with the small but mighty Education Experts team to innovate on and scale our current processes

What we’re looking for:
Experience walking new customers through a new process and helping them find success

Exceptional communicator over the phone, email, and video chat known for being clear, concise, and engaging

Strong, active listening skills paired with an ability to be patient and charming, even on a bad day

Comfortable with high expectations and rapidly changing environments

Resourceful self-starter who is driven to make an impact

Tech savvy and can quickly teach yourself how to use new tools

About Levelset

Levelset, a Procore company, is building the software that empowers people in construction to get what they earn. We provide cloud-based construction management software that makes lien rights, payment paperwork, and compliance in the construction industry simple and stress-free, so contractors and suppliers can get paid faster, have easier access to capital, and less surprises.

Additional Information

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About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.

We are an equal opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

Perks & Benefits

You are a person with dreams, goals, and ambitions—both personally and professionally. That’s why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings: generous paid vacation, employee stock purchase plan, enrichment and development programs, and friends and family events.