Pro Resources Staffing Services Hiring for Bilingual Customer Account Specialist at Portland, IN Full Time

Does the idea of connecting people with career opportunities appeal to you? Have so much ambition it’s falling out of your pockets? Do you enjoy working towards attainable goals and being rewarded for your efforts? Are you bilingual? (English/Spanish) Pro Resources is seeking candidates to act as a staffing liaison between our company and customer accounts.

Pro Resources Staffing Services is locally owned and has been matching qualified applicants with career opportunities for over 30 years! We are currently adding to our outstanding team in Portland! This is a full-time staff position in our office.

At Pro Resources, we pride ourselves in delivering a high level of customer service. Being a company driven by innovative solutions for customer needs, you can be assured that every day at Pro Resources will offer new opportunities. Additionally, Pro Resources has established a company culture that feels more like a family than a workplace. We collaborate with, support, and empower members of our team.

Shift and Compensation

· 8am – 5pm, Monday – Friday

· Competitive wage based on experience with bonus potential.

What else is in it for you?

• Medical, Dental, Vision, and Life Insurance
• 401(k) with company match
• Health Club Reimbursement
• Wellness Program
• Generous Paid Time Off Policy
• Volunteer Time Off Policy (paid time to volunteer in your community)
• Clothing Allowance
• Company Trip Potential
• Ongoing Training and Development
• Employee Assistance Program
• Excellent Corporate Culture

Summary of Responsibilities:

• Acts as the primary liaison between Pro Resources and the Customer
• Communicates with customers by phone or in person and receives orders, enters and maintains data and all pertinent activity in our database for candidates/working associates, orders, and customer
• Coaching employees on performance and attendance related issues
• Independently communicates with customers in timely and professional manner
• Effectively resolves customer complaints/concerns in a timely manner
• Identifies and works to resolve customer/applicant related issues with a high sense of urgency, while consistently looking for opportunities to improve the customer experience
• Visits customer companies, tours their place of business and maintains a high level of rapport with customer, staff and working associates
• Assist with handling and ing Workers Compensation injuries and coordinating care and treatment with Pro Resources Risk and Safety Management Team
• Submit resume profile to customer, coordinate and follow up on customer interview status
• Complete customer onboarding process including required documentation/orientation
• Accurately prepare and process weekly payroll and invoicing
• Maintain and submit customer required ing, such as turnover, employee listing, attendance, etc.

Talent Profile:

• Customer Service Mindset
• Bilingual (English/Spanish)
• Detail Oriented
• Proficient user of Microsoft Office including Excel, Word, Outlook and Teams
• Reliable Transportation

Job Type: Full-time

Pay: From $17.10 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person