Priority Dispatch, Inc Hiring for Logistics Supervisor at Euclid, OH Full Time

2nd Shift Sunday – Thursday 3:00pm – 11:00pm

SUMMARY
Under the direction of the Logistics Manager, or the General Manager, the Logistics Supervisor/Dispatcher focuses on coordinating and/or performing multiple tasks relative to day-to-day activities supporting customer requirements of multiple channels. The Logistic Supervisor ensures scanning and sorting operations, dispatch activity, routing, and scheduling of distribution and routed products. This position also has responsibility for monitoring EPOD’s and coverage. The primary focus is to ensure superior customer service is achieved by ensuring high-quality performance to include professional, consistent, efficient, secured, and controlled critical deliveries. Maintains good working partnerships with Independent Contractors. Remains vigilant about streamlining operating efficiency, error elimination/resolution, and increased productivity.

ESSENTIAL DUTIES AND RESPONSIBILITIES
– Input and dispatch orders, track assigned pick-ups and deliveries to maximize productivity; using the appropriate service levels, vehicle requirements, mileage, and weight
– Maintains up-to-date routes/schedules to maintain coverage and efficiency
– Responds and resolves promptly to all customer inquiries
– Negotiates appropriate Statement of Work for Independent Contractors (IC); executes on approved Statements of Work (SOW’s)
– Conducts conversations relative to Non-Compliance and contract terminations
– Coordinates orders, including tracks, assigned, pick-ups and deliveries to maximize productivity using the appropriate service levels, vehicle requirements, mileage, and weight
– Completes service level ing and updates client’s web portals
– Builds rapport and solidifies customer relationships through onsite communication
– Completes assigned billing activities and tracks and files all required paperwork
– Cultivates good customer relationships and effective communication with all Independent Contractor partners and maintains shared accountability for their retention
– Provides technical and helpdesk support for customers and IC’s who have problems with order entry, systems, equipment or applications
– Assist with recruiting IC as necessary
– Responsible for oversight of sorting and distribution of assigned work
– Responsible for organization, cleanliness, safety and security processes, along with supplies for assigned area
– Responsible for key performance metrics
– Complies with Associate Handbook policies and procedures, Master Operating Plan, and all Federal and State Laws
– Maintains high awareness and commitment to superior customer service
– All other duties as assigned

EDUCATION and EXPERIENCE
High school education, college preferred
2 – 4 years supervisory experience preferred
Transportation experience required/Courier experience preferred

QUALIFICATIONS
Ability to read and interpret documents such as safety rules, operating and maintenance procedures
Extensive knowledge of regional roadways required
Must be proficient in Microsoft Word, Excel, and with the use of computers
Must have excellent communication and negotiation skills
Superior customer service skills
Proven problem solving and organization skills
Ability to work independently and under time constraints

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Associates may use one or more of the following on a regular basis: May use two-wheel dolly to move supplies. Physical exertion requirements for this position include exertion and lifting up to 50 pounds of force repeatedly, and/or up-to 160 pounds of force as needed to move objects, with the ability to use tools to maneuver.A typical days activities include sitting for extended periods, standing, walking, bending, stooping, pushing, pulling, lifting, and reaching; normal finger dexterity, visual acuity (with or without corrective glasses), hearing, talking, typing and grasping are also required to carry out essential functions. The associate is subject to indoor conditions primarily with most work occurring inside a warehouse and/or office. The Associate is subject to low to moderate noise levels such that normal talking is required to be heard.

Job Type: Full-time

Pay: $40,000.00 – $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Overnight shift
• Weekends only

Ability to commute/relocate:

• Euclid, OH 44132: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Dispatching: 1 year (Required)

Work Location: In person