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Customer Services & Support
Primo Water Corporation Hiring for Customer Care Agent – Trainee Remote Position at Texas Full Time
Full Job Description
Overview:
We are currently seeking Customer Care Agents for our Work From Home position in El Paso, TX. You must live in a El Paso area to be considered for this role.
At Primo Water Corporation, we believe in creating healthier lives, healthier communities, and a healthier planet-that’s the One Primo Way. Our associates have created a rich and proud legacy that goes back well over 100 years, and today, we are a global team across 21 countries. We believe investing in our associates is vital. We are empowering our teams to embrace diversity of thought, solve problems faster, and create innovative solutions that meet our customers’ needs now and into the future. We are One Primo Team unified by a common purpose: Inspiring healthier lives through Water Your Way.
Primo invests in the whole person so that you can build your future along with ours. We are looking for qualified candidates ready to make a splash and dive headfirst into our One Primo Team!
“Customers for life!” It’s how we do business; it’s why we are here!
Customer Care Agents – $18.00 an hour. Bilingual Spanish – $19.00 an hour.
Primo Water North America is America’s favorite water, coffee and tea service provider by making healthy-for-you beverages simple. Our business is highly successful and rapidly growing. Get to know us for great careers.
At Primo Water…it’s not just a job, it is an opportunity for growth.
Your Impact
Our Customer Care Representatives are very important and highly valued players on our wildly successful team. You will be the eyes and ears for our frontline organization, fielding customer inquiries and finding innovative ways to respond to our customer’s needs. Working in a world-class facility and a highly engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will find great career advancement opportunities at Primo Water.
Responsibilities
- Aim to resolve issues on the first call by being proactive in your customer service approach
- Provide excellent customer service through active listening
- Work with confidential customer information and treat it sensitively
- Handle and carefully respond to all customer inquiries
- Appropriately communicate with customers
- Educate customers on available product promotions and services
Qualifications
- Customer service experience; call center experience required
- Logical problem-solving skills
- Strong communication skills
- Knowledge of Microsoft Office
- Ability to type 25 wpm
- High School Diploma or GED preferred; or equivalent experience
- Consistent work history
- Availability to work 8am to 5pm or 9am to 6pm shift
- High Speed Internet Capabilities
You could be a key player at Primo Water North America! Apply today!
Primo Water offers excellent benefits:
- Health, Dental and Vision insurance
- Paid vacation, holidays, and sick time
- Life insurance
- Tuition re-imbursement
- 401k & ESOP (Employee Stock Option Plan)