Primex Family of Companies Hiring for Consumer Support Representative- Remote at Remote Full Time

Consumer Support

The first line of defense for product knowledge

What makes you a good fit

Are you a successful customer service representative looking for your next career opportunity? Well, look no further! Primex Family of Companies, located in beautiful Lake Geneva, Wisconsin is seeking a Consumer Support Representative to support our Chaney Instrument division. This is a great opportunity for customer service oriented and tech savvy candidates who are interested in getting their foot in the door of a growing, progressive company. We have a close knit, family environment and our culture is very employee focused.

How you will become successful in this role

• In this role, you will be part of AcuRite and you will be involved in a variety of customer support functions including Live Chat support, Email support, handling customer questions of a technical nature and explaining set-up instructions. If you have strong written communication skills, enjoy working with technology, and want to help people, this position may be for you.
• In this role you will maintain solid customer relationships by handling questions and concerns with speed and professionalism. The position is based in our consumer contact center that operates 7am-5pm Monday through Friday, and weekends during peak season (Nov – Feb).

If you have the following traits, apply today!

• Providing personalized customer support is your passion.
• You have experience with and are comfortable with smart home and connected devices. You are able to provide post-purchase troubleshooting and sales support for our ecommerce website and mass retailer consumers via Live Chat, Email, Facebook, and Twitter.
• You are a creative problem solver who can find swift and effective solutions.
• You wish to be on the front lines and serve a very important purpose in maintaining a positive brand image.

Our offices are located near Milwaukee, Kenosha, the northern suburbs of Illinois, Rockford and Whitewater. It is an easy commute from any of those locations. Benefits include:

• A rich benefits package
• On-site wellness programs
• Career advancement opportunities
• Discounts on products
• Casual attire
• Progressive leadership with team building activities

Key Competencies

• Written Communications: Is able to write clearly and succinctly in a variety of communication settings and styles, can get messages across that have the desired effect
• Dealing With Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty
• Composure: Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships, uses diplomacy and tact; can diffuse even high-tension situations comfortably
• Listening: Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees
• Patience: Is tolerant with people and processes; listens and checks before acting; tries to understand the people and the data before making judgments and acting; waits for others to catch up before acting; sensitive to due process and proper pacing; follows established process
• Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers
• Technical Learning: Has experience with and are comfortable with smart home and connected devices. Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge; does well in technical courses and seminars

Job Type: Full-time

Pay: $15.00 – $18.00 per hour

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Work Location: Remote