Prime Consulting Hiring for CSR – Customer Service Representative $-$/hr (M-F) at Bryant, AR Full Time

• Provides information on a variety of complex customer service issues requiring knowledge of life and health insurance, retirement, annuity and investment products and transactions focusing on customer satisfaction, quality, and efficiency.
• Communicates with customers regarding service request or problems; documents, evaluates and resolves customer’s inquiries.
• Thoroughly documents all contacts and conversations; follows up as required.
• Works with other departments to complete customer requests as needed, and minimize escalations.
• Gains proficiency in various administration and automated workflow systems.
• Processes complex and varied service requests.
• Represents Transamerica with professional pride to internal and external customers.
• Consistently meets/exceeds set quality and productivity metrics.
• Functions w/in a team based environment, and actively participates in achieving team goals. Meets/exceeds performance metrics as determined by department.Frequently attend educational seminars to improve knowledge and performance level

Job Type: Full-time

Pay: $16.00 – $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Application Question(s):

• PLEASE NOTE THIS IS WORK FROM OFFICE ONLY.

Are you comfortable with working from office from day-1?

• Please share your direct email address for interview invite:

Phone interview is scheduled on Thursday .Please mention time (10.00am-2.00PM EST):
Normal Telephonic interview of 5-7 mins.

Work Location: One location