br{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]>

Kick-start your career with a great opportunity as a Billing and Transactions Representative for the Retail Energy industry!!

Benefits:

Responsibilities:

Initiate and execute transaction-based EDI (Texas Set) requests with ERCOT and TDSP’s which requires knowledge of transactions related to move-ins, move outs, switches, drops, cancels, and TDSP turndowns, allowing the set up and completion of a new or pending customer accounts within the deregulated market
Research and resolve issues received from various channels (Call Center, Customer written correspondence sent via mail/fax/email)
Interface diplomatically and build strong relationships with internal and external parties to resolve issues, respond to inquiries and correct all transaction related discrepancies
Perform extensive research and root cause analysis on accounts to determine the origin of customer and system issues and/or process gaps
Analyze and update databases to identify the origin, root cause, and error classification
Propose and implement solutions based on research and root cause analysis to prevent future issues and errors from occurring
Understand and correctly apply business rules, utility tariffs, Public Utility Commission of Texas (PUCT) substantive rules, ERCOT rules and the Texas Set Transactions to resolve an issue
Diffuse customer frustrations and establish a trusting relationship that creates confidence that the customers issues will be resolved quickly and accurately
Provide support for special assignments as required

This is fantastic opportunity to join a leading company in one of Houston’s top industries! Apply today!

Job Types: Full-time, Contract

Pay: $21.00 per hour

Benefits:

Schedule:

Experience:

Work Location: One location

Primary Services Hiring for Billing Representative NEEDED!! – INTERVIEW ASAP! Job at Houston, TX Full Time

Log In