Pretium Hiring for Customer Service Representative at Salt Lake City, UT Full Time

Summary:

Provide support and service in all current and prospective customer issues. Coordinates all related matters regarding bids, samples, order, inquiries and other sales expediting matters.

Responsibilities:

• Receives and processes customer inquiries and requests in a timely manner regarding product selection, placement of orders, pricing, freight quotes, samples, product literature and complaints.

• Serves as IQMS in house technical support for customer service processes and training.
• Provides reliable communication surrounding customer orders to facilitate ordering of raw materials and inventory management.
• Supports account managers for all customer information, maintaining open lines of communication necessary to meet customer needs to maintain and grow customer business.

• Follows all requirements when entering order and customer information into IQMS to ensure useful data is available surrounding each customer, order and product.

• Assembles and processes customer data, credit applications, references, label, delivery or other special requests.

• Initiates communication with existing and potential customers to determine purchasing requirements for new products/new SKU’s for launch into the marketplace. Including but not limited to: artwork, color matches, etc.

• Provides communication to customers on price changes and reconfirm new pricing.
• Maintains open lines of communication with customers regarding lead times, promise dates, label requirements, shipping, etc. and updates status as needed.

• Initiates support issue process, including request for additional information, return authorization, communication of status to customers, requests for credit memos and entry of all information into IQMS required to move process forward.
• Makes a priority of answering incoming phone calls and emails.
• Coordinates internal activities with production and shipping departments.
• Coordinates external activities for color matches, labels and liner.
• Monitors production schedule and inventory levels for accurate communication with customers.
• Assists in scheduling conference calls or customer site visits when required.
• Preforms other related duties and special projects.
• Follows all safety rules and procedures required by department and company.

Openings Available: Full-Time, Permanent, 1st Shift

Training for this Position: Must be able to train 1 week in St. Louis, MO and 1 week in Chino, CA

Who We Are:

Pretium Packaging is a leading full-service designer and manufacturer of rigid packaging solutions for specialized applications with small to mid-sized production volumes. Pretium offers a variety of creative packaging solutions with consistency, quality, and cost-effectiveness in mind. We listen and then apply our expertise in the form of market insights, the latest bottle and closure technology, supreme quality management and outstanding customer service. Our customers know they can always count on Pretium to provide the kind of innovative packaging solutions that will enhance their products’ brand identity.

Our production facilities use the latest software, automation and quality assurance protocols to deliver creative, cost-effective and reliable products to our customers. From prototype development through production scale-up to consistent on-time delivery, we strive to exceed expectations at every turn. For our customers’ convenience, we maintain a deep inventory of popular molds and a wide selection of everyday stock container options that can significantly cut down on lead time to market.

Experience

Required

• 3 year(s): Microsoft office
• 3 year(s): Data entry
• 3 year(s): ERP systems
• 3 year(s): Manufacturing
• 5 year(s): Customer service

Preferred

• 1 year(s): Packaging industry