Prestige Pop-Up Sprinklers is Looking for Customer Service Agent Full Time

• Are you a self driven, organized, and team oriented person that loves the green industry?
• Do you thrive in a fast paced, always changing work environment?
• Would you like to join an ALL STAR team that prioritizes a positive team and customer experience?

If you answered “YES” to the above, read on!

COMPANY:

Prestige Outdoor Services has been providing service to customer in Calgary and surrounding areas for over 30 years! Our many years of experience have taught us that have a great reputation doesn’t happen by chance. Our team trains hard, works hard, but also has a lot of fun together! It is our fantastic team that ensures a great customer experience.

POSITION TYPE:

• Full Time Seasonal (April 10, 2023 – October 10, 2023)
• 30 hours/week
• Monday to Friday 8:00 am – 2:30 pm (possible occasional Saturdays)

THIS POSITION IS FOR YOU IF YOU ARE:

• Great at working independently and in a team environment.
• Calm, positive, and have a solution oriented attitude in all solutions.
• Committed to providing a great experience for our team and our customers through a “Can Do Attitude”.
• Able to see the big picture and prioritize.
• Flexible and adaptable.
• Have a high attention to detail and accuracy in task completion.

DESCRIPTION OF DUTIES:

• Provide a positive customer experience through responding to daily calls and emails, communicating schedule changes, and prioritizing customer needs and requests.
• Provide team support by reviewing daily schedules, communicating service changes, and liaise between customers and the team.
• Assist with daily office operations by supporting various projects and initiatives and focusing on office organization and cleanliness.
• Contribute to the company sales targets through customer collections, promoting sales promotions and additional services, and providing accurate quotes and estimates to customers.
• Promote and participate in Team Huddles, Team Events, and other activities focused on our All STAR TEAM culture.

SKILLS AND REQUIREMENTS:

• Computer Skills – Proficient with Microsoft Word/Excel, Google Suite, Email and typing skills.
• Customer Service Experience – Previous experience with making/taking calls, responding to emails, and assigning priority responses.
• Basic use of Social Media platforms (Facebook, Instagram, Twitter)
• Valid Driver License and own vehicle is a MUST for daily commute. Our office is located about 10 minutes south of the Seton Community in the Dunbow area.
• High School Diploma
• Previous experience or knowledge in the Green Industry is an asset for this position.

COMPENSATION:

• $19.00/hour – $21.20/hour
• Health Spending Account
• Company Fun Days
• Training Provided

HOW TO APPLY:

• Send us your resume and cover letter by email or through Indeed.
• We will look through all resumes and contact those we are interested in pursuing.
• We will send an additional questionnaire that includes a telephone exercise.
• We will shortlist and contact those we are interested in interviewing.

Job Type: Seasonal
Contract length: 6 months

Salary: $19.00-$21.20 per hour

Schedule:

• Monday to Friday

Licence/Certification:

• Alberta Drivers License with own vehicle (required)

Work Location: One location

Expected start date: 2023-04-10