Prestige Med Spa Hiring for Front Desk Agent/Receptionist at Columbia, MD Full Time

Prestige MedSpa is a beautiful new holistic med spa in Columbia, MD. We are looking for someone to provide an excellent customer experience when the clients visit the practice. If you are an outgoing, dependable/responsible, and fast learner, you may be a perfect fit at our MedSpa. Come with enthusiasm and the flexibility to grow personally and professionally.

Experience:
Med Spa and/or medical aesthetics industry experience preferred.
Strong computer background.
Superb customer experience is a must.

Essential Skills and Abilities:
Ability to work as a team member.
Ability to manage multiple tasks simultaneously.
Well-organized with attention to detail.
Trustworthy and dependable.
Pleasant personality and disposition.
Exceptional verbal and written communication.
Outstanding telephone manner.
Takes initiative to solve problems and complete projects.
Experience designing, implementing, and managing social media marketing programs; measurement and analytics preferred

Responsibilities:

• Properly open and close each day
• Solely responsible for processing all payment transactions
• Manage providers schedule by accurately book, change and cancel appointments.
• Manage client schedule, check in and check out patients.
• Look up reward program points/sign up new clients prior to check out.
• Manage new patient enrollment in the membership program and educate all clients on any and all company initiatives.
• Greet everyone pleasantly who enter and leave the facilities. Stand up, greet them by name, introduce yourself by name/title and offer coffee and water.
• Provide detailed descriptions of treatments, packages, services, facility features and hours of operation.
• Utilize computers with skill and proficiency. AR system, phones, consultation tools, etc.
• Support weekly social media updates – engage when free
• Assist with client communication
• Actively promote the treatments, services, and retail, as well as programs, promotions and/or discounts available.
• Achieve social media goals of 5 reviews per month on Yelp or Google – *ask patients to leave reviews
• Maintain a professional, positive and enthusiastic attitude using eye contact when addressing internal or external patients.
• Maintain a clean, safe, fully stocked and well-organized work area
• Maintain master SOP binders that include pricing, contact list, vendors, account numbers.
• Able to work independently and replicate the responsibilities of the manager for the day-to-day functions and tasks.
• Take initiative and contribute to the growth and efficiency of the business.
• Regularly attend, participate in and support training and staff meetings.
• Assist in all areas of front desk business operation as requested by management.
• Communicate to management any and all occurrences involving staff or patients that require attention.
• Patient Follow up Text 2 days & 14 days.
• Execute any additional tasks and projects delegated by management.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• In-person

Work Location: In person